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Frequently Asked Questions

Festival/Promoters FAQs

Our free basic membership includes:
  • All of our free E-lists (weekly call for artists & event updates, monthly newsletters, bi-monthly deadlines reminder & others)
  • List your business in the FN Festival Biz Directory
  • View basic info on all 26,000+ events throughout the US and Canada
  • Add show ratings & view rating numbers (pro level required for rating details/comments)
  • Add and update your events (festival members)
  • Create a basic Profile in the FestivalNet Community
  • Open a shop to sell your products online in our marketplace, available Free to all members!
We have 3 different paid Pro Member levels that include the items above plus additional features like:
  • Advanced Search
  • Complete Event Contact info & Other Details
  • Full Show Ratings Details & Comments
  • Free Hot Link in the Festival Biz Directory
  • Create your own private Event List with My List
  • Full blown EPK with photos, songs, videos, blog
  • Expanded Online Shop in our Marketplace
  • Easy calendar updating in your FN Profile
  • Upload Show Applications and/or Company Flyers
  • Add photos on all your listed Events
  • Your own Personal General Notes and Show Notes system
  • Get organized, track your Show Apps & Bookings with Sub Lists
  • Export basic contact info from My List
  • Map your My List and create Sub Lists
Learn more here or go Pro now!

Use this chart to view details on all our Pro Membership levels!

Please visit this page to read about our privacy policy.

We do not sell, share or give away your information, ever.

You can subscribe and unsubscribe from our Newsletters or other FestivalNet communications by clicking "Manage Your E-lists" in your My Account area.

The Festival Biz Directory is opt-in only. You can choose to list your business in the Directory in your Modify Profile page.

No. The credit card number that you see in your Account Details page has all but the last 4 digits blanked out, and the card number is coming to that page from a different location than the remainder of your profile information -- in other words, the card info is not stored together with any of your other information.

When you click on "Upgrade/Renew", or go to the Pro Membership order form, you go to a secure page: the web address of that page begins with "https:", and the "s" means secure.

Yes, but you must contact FestivalNet ( support@festivalnet.com ) to do that. Please keep track of your User ID and Password. You must log in with the User ID listed with your event(s) in order to add or update an event. We prefer that you keep the User ID currently listed for your event/organization, but it is not required.
*Please Keep in Mind: If your account is used by more than one person in your organization, we highly recommend against changing your user ID to avoid confusion. If you are simply unsure of what your user ID is, feel free to contact us, and we will look it up for you instead of changing it.

Do a search here to see if your event is listed. If you find your event, that means your organization has a User ID. Please contact support@festivalnet.com if you need assistance with your login so you can edit your event.


My Account is like your control center. You can access all member features from your My Account area. From here you can modify your profile & account details, manage your e-lists and access the Pro search to find events.

Your Profile is your business page on FestivalNet for others to learn about what you do! (Having a profile is optional, you can choose to not display yours and/or opt out of the directory in your 'Modify Profile' area.) Also termed "EPK" (Electronic Press Kit), your profile is where you talk about your business; your bio, member categories, medium/materials, profile picture, and more. From Modify Profile you can change this information that is displayed on your site.

Your Site is the combination of Your Profile, Blogs, Gallery, Calendar, Video and Friends. All of these items can be viewed at your site. You can also create a custom URL (web address) i.e.: http://festivalnet.com/johns_cool_stuff

Account Details contains all information about your FestivalNet account, including name, address, phone, contacts, credit card information, membership level, etc. You can activate autorenew here.

Go to "My Account" and select "Your Profile". Then from the drop down menu select "Modify Profile". Be sure to click Submit Changes at the bottom of the page once you've filled out your profile.

Keep uploaded photos at a minimum of 320 pixels wide for a quality image display. Anything below this size will appear small and/or pixelated.

Profile Picture
  • Select "Modify Profile" under the "Your Profile" tab in "My Account."
  • Scroll to the bottom and click "browse", look to the right of "Upload New Profile Image".
  • In the pop up window, find the folder where the photo is stored on your computer.
  • Select the photo and click the "open" (the photo is now selected).
  • Click the "Submit Changes" button below.
  • You will see a progress status bar and a success message when finished.

To change your profile picture, there is a "Delete this Profile Image" check box to the right of your image at the bottom of "modify profile." You must first click that check box and then click "submit changes" at the bottom. Once that is done, you may upload a new picture using the instructions above.

Gallery Pictures
  • Select "Add Photo" under the "Gallery" tab in "My Account."
  • Enter the title of your photo in the first field (required).
  • Click on the "Browse" button.
  • In the pop up window, find the folder where the photo is stored on your computer. Select the photo and click the "open" button (the photo is now selected).
  • Click the "Add Photo" button below.
  • You will see a progress status bar and a success message when finished.

Photo Upload Specifications
  • There is no maximum limit on the size of the image you can upload from your machine. However, there is a minimum size limit of 320 pixels wide. This is to ensure photo quality.
  • We re-size your image on upload to maximum size of 750x550 pixels.
  • There is a disk space limit per level. You will be notified of this when you upload an image.
  • Acceptable formats are JPG, JPEG, PNG and GIF.

1) After logging in at FestivalNet.com, go to your My Account page page.
2) In the gray sidebar on the right side of the page, click Manage Your E-Lists.
3) You'll then be presented with all of the various newsletters we send out. Check the box for those you wish to receive and uncheck those you do not want to receive.
Yes. Once you have logged in with your current password and in your "My Account" area, simply click on the "Change Password" option.

Log in and go to "My Account" On the right of your account area, click the link "Pro View of My Events." If your show has ratings, you will see yellow stars in the top right hand corner of your event. Click on the stars to view your ratings. If the stars are greyed out, that means there are no ratings.

Encourage your happy exhibitors and vendors to rate your shows! We provide you with tips on doing this at the bottom of this page: festivalnet.com/festpromotion

Promoters are allowed the option to add one response per event or promoter rating. FestivalNet will not be put in the middle of any disputes between members.

Yes, different emails may be listed with each event. Please keep in mind, the email address tied to your Member User ID is the email address that will control your User ID. If you forget your password (or user ID) and use the Password Lookup, it will be sent to that email address.

To be listed, your event must include opportunities for exhibitors or vendors or entertainment.

Please Note we do not list the following types of events:
  • Individual exhibits or concerts
  • Gun Shows and Rodeos (Unless these need vendors)
  • Classes or lectures
  • Unrelated Organization conferences
  • Museum or Gallery Exhibits

VIP Promoter status provides the promoter with assistance keeping their events updated and other benefits as listed in the VIP page, click here.

You can upload an image to accompany your events' details page. You will find an upload image option in the top right corner of your 'edit event' form. Head over to "Manage My Events" to get started.

Keep in mind if you also upload a profile image (separate from your event), viewers will be able to see both your event photo and your main profile pic! Upload a main profile pic at the bottom of the Modify Profile form.

If you do not enter a date for your event's exhibitor, food, or entertainment deadline fields - we will display "Until Full" there as a courtesy.

The ability to upload documents and applications is a Pro Member feature. For more information on Pro Membership, please go here. To become a Pro Member, go here.

To upload your application, go to "My Account" and look for the "My Applications" link across the gray toolbar. Click that, and then select "Upload Document". Add a title and description for your document. Keep in mind that when visitors go to download your application, they will be taken to a page with all of your uploaded documents listed, so make your title specific to that particular application (ie: if this is a vendor application for an event, list the name of the event in the title).

Next, choose your application file. This file needs to be available for upload on the computer or network you're attempting to upload from. We accept the following file formats: pdf, doc, docx, odt, txt. If your application is in a different format, please convert it before attempting to upload. There are many free document editors available to do so with. If you have previously uploaded documents or applications into your profile, and want to make multiple copies, click the "Choose From Uploaded Documents" documents, and select a file from there to use as your new uploaded document.

After your title and description are set, and your file is selected, click "Upload Document" to upload it. If you need to edit or remove documents after uploading them, go back under the My Applications tab, and select the appropriate action there.

Your applications are available to view & download from your profile and your event listings.

Event ratings 2.0 and higher stay live for 6 years. Event ratings lower than 2.0 will be removed after 3 years. Promoter ratings 2.4 and higher stay live for 5 years. Promoter ratings lower than 2.4 will be removed after 4 years.

Tags: rate, ratings
Yes, two months after your event has ended you will receive an update reminder from us. If you do not update the listing with the next year's dates you will continue to receive update reminders monthly until you either update the listing or request that it be deleted.

Click "Manage My Events" then click "Delete this Event" to the right of the event you are wanting to delete. Then enter the reason that you are requesting the listing to to be deleted.

Tags: delete, event
Email addresses on display in our Fest Biz Directory, free event search pages, and community profiles are coded in such a way that they can not be easily harvested by spam bots. The email looks correct to humans viewing the page. Email addresses shown in our pro search area (available to members only) can not be accessed by spam bots.

If you do not see a 'cancel' link in the upper right section of your Account Details, please contact Customer Service for assistance.

We are more than happy to post your event on our website as long as it offers opportunities for either exhibitors, vendors or musicians. It is free to list your event and simply requires a free membership to do so.

If you do NOT have a membership please use the link and instructions below.

To add your event(s) to the FestivalNet database, go here.

* Complete the form which will create your user ID and password.
* Then log in with your new user ID and password.
* Click on "Manage My Events"
* Click on "Add Event".

If you DO have an account please follow the instructions below.

Log in at the top of the website or click 'my account' at the top of the page.

* Click on "Manage My Events"
* Click on "Add Event"

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