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Please call us 800-200-3737 or send an .

FAQ

Member FAQs, Festival/Promoters FAQs


My Account is your control center. Access all member features from your My Account area. From here you can modify your profile & account details, manage your e-lists and access Pro search to find events.

Your Profile is your business page on FestivalNet for others to learn about what you do! (Having a profile is optional, you can choose to not display yours and/or opt out of the directory in your 'Modify Profile' area.) Also termed "EPK" (Electronic Press Kit), your profile is where you talk about your business; your bio, member categories, medium/materials, profile picture, and more. From Modify Profile you can change this information that is displayed on your site.

Your Site is the combination of Your Profile, Blogs, Gallery, Calendar, & Video.

Account Details contains all information about your FestivalNet account, including name, address, phone, & contacts.

Go to "manage my subscription" to manage your pro membership renewal and pick a shop plan.

Manage your payment method here.

Tags: account, auto, autorenew, cancel, card, change, credit, email, EPK, manage, myaccount, payment, profile, renew, renewal, site, subscription, update

Member FAQs, Festival/Promoters FAQs, Seller questions

No. The credit card number that you see in your Account Details page has all but the last 4 digits blanked out, and the card number is coming to that page from a different location than the remainder of your profile information -- in other words, the card info is not stored together with any of your other information.

When you click on "Upgrade/Renew", or go to the Pro Membership order form, you go to a secure page: the web address of that page begins with "https:", and the "s" means secure.

Tags: card, credit, privacy

Seller questions - Also, view our Seller Tips page.

When you make a sale, your commission will be taken out of your credit card on file (0% - 10%, *depending on which shop plan you select). Check out this FAQ to learn about shop options.

You can select your shop plan in My Account, click "Upgrade/Renew" on the right.

(*Though there are no commissions charged for the Ultimate Shop plan, you still need to have a card on file for your monthly fee payment.)

Tags: charge, charges, commission, creditcard, fee, fees, marketplace, plan, products, sell, sellers, shop