FestivalNet.com: Music Festivals, Fine Art Fairs, Craft Shows, Marketplace for Arts and Crafts, and Festival Vendor Community.
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Largest database of North American Fine Art Fairs, Music Festivals, & Craft Shows plus Festival Booking Tools from FestivalNet!
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Frequently asked questions
 

Buyer questions

Yes, you do not need to register with FestivalNet in order to shop in the Marketplace. However, if you create an account you will have an easier checkout experience when you return to shop in the future.

The FestivalNet Marketplace is an emporium of quality products from different sellers, your order may contain items from several different sellers. If this is the case, your order may have one or more sub-orders, each of which will be delivered by the respective sellers separately.

We encourage our sellers to take the utmost care in packing and promptly shipping the items you order. In the event that your order reaches you in a damaged condition or does not arrive, please contact the seller for instructions on how to arrange a refund, return the item or work out a resolution. For Paypal transactions, you may also seek out their refund request options. Visit Paypal’s customer help center for more information.

Please review each seller's policies or contact the seller for more information regarding order fulfillment and shipping.

We encourage you to leave feedback for the seller about your purchase. No action is required on your part, although when you view an order in your 'My Orders' section that has been received, please change the status to 'delivered' so the seller knows you got it.

Seller questions - Also, view our Seller Tips page.

No. To become a seller you do not need to pay anything up front, you may join FestivalNet for free.

To sell your products in the FestivalNet Marketplace, you need to first join as a FestivalNet member to become a Seller. After you join, login and go to "My Account" and select "My Shop".

FestivalNet does not charge per item listing fees for any of our 4 shop plans.

You may view our different shop plans in another seller question in these FAQ's called "What are the shop options to become a seller?"

You will be paid directly by the purchaser. We offer a few payment options which you will choose in your shop settings when you set up your shop. If you use Paypal, it is free to set up and offers discounted shipping rates, order tracking, and payment protection. Sellers should not sign up for a Personal account as they are subject to receiving limits, and personal accounts cannot accept payments directly by a credit card from buyers without a Paypal account. Learn more about setting up a Paypal account here.

If your items does not fall into any of the categories listed, you may request a new category using the link in the Add Item section. If the requested category or another relevant category is added, you may add your item. You may not add items that do not fit into an available category. Items added in categories where they do not belong will be removed. Fine art and fine craft categories will not be added under the commercial/import section.

Items that are "fine art & fine craft" are all finely created artistic items, typically non functional. Think of items in the "handmade" category as more functional and less refined, not that they are not also artistic and creative.

Thumbnails are the same size in all Seller's shops and throughout the FestivalNet Marketplace so your original image will be cropped to fit. We crop from the center point of the image. For best results, make sure the most important part of your item is centered in the image with equal space above, below, right & left. You will see your full original photo when viewing item listing.

We currently offer four options; US Postal Service (USPS), United Parcel Service (UPS), Flat Rate shipping or special shipping on over weight/over sized items. For both USPS and UPS our cart system will auto calculate the shipping cost between your address and the buyer's address based on the item weight and size.

If your item will require extra shipping cost like extra insurance or special handling, factor that into the price of the item, the checkout system will only calculate basic shipping cost. Item dimensions may not exceed 130 inches for USPS measuring length+girth (girth=H+Wx2) and may not exceed 165 inches (length + 2 x width + 2 x height) for UPS. Item weight may not exceed 70 lbs. for USPS and 150 lbs. for UPS. Only US sellers are supported at this time.

The item weight and dimensions are used and both are assumed to include packaging. Enter packaged dimensions after disassembly (if applicable) and padding. For partial pounds, use the decimal equivalent of ounces. There is a chart provided in the item listing form. When entering dimensions, the largest number is used as length, and smallest as width. They will be rearranged if entered in a different order.

Product price is used for declared value required by USPS. If a buyer orders more than 1 of the same item, the weight and dimensions are increased by that number to allow for single package shipping of that item. Combined package shipping of different products within the same order is not supported at this time, those will be calculated as individually boxed items.

Flat Rate shipping is most commonly used if all your items are similar in size and weight. If enabled it will apply to all your items. In most instances you should not enable USPS or UPS if Flat Rate is enabled. If you do, you will be required to add dimensions/weight for each item and buyers will be given the option to choose those shippers or Flat Rate when they reach checkout.

You can enable Free shipping on a per item basis and it can be extended to US only, US and CAN only or US, CAN and International. If you want to apply flat rate to individual items (rather than all items), turn Flat Rate off in shop settings and use the Free Shipping option per item, adding the shipping amount to the item price.

If you have items that exceed the limits of USPS or USP (see limits above in How does shipping work for sellers), you can use the Flat Rate option, (the flat rate amounts you set will apply to all your items) or turn off Flat Rate and enable USPS and/or UPS. Then when you enter your weight and dimensions, the item listing form will automatically show a special "Add Shipping Cost" box to enter extra shipping on individual items.

At present you must have a current credit card listed in your Account Details to sell in the FestivalNet Marketplace. In the first week of each month your card on file will be charged for any commissions due from sales or monthly fees if you have an Advanced or Ultimate shop. We will be adding additional methods for paying seller fees in the near future.

If your commission due is under $5.00, we will not charge your card until $5.00 has been reached.

1) Set up your shop, add your products and you will gain immediate exposure to over 750,000+ monthly visitors and 20 million+ page views per month!


2) The FestivalNet Marketplace is a broad based online marketplace, very much like what people experience at festivals. Double your exposure doing real world shows, and through your FestivalNet Online Shop!


3) Coming soon, you will be able to connect your real world customers that you sell to at shows with your online customers to help you build a truly long term successful business.

You have four choices for your online FestivalNet shop.

Basic- List up to 5 items, pay 10% of sales. There is no monthly fee, this shop is included for all free members.
Pro- List up to 10 items, pay 5% of sales. There is no monthly fee, included with all Pro Member levels.
Advanced - List unlimited items, pay 3% of sales. There is a $9.00/month fee, available to all members.
Ultimate- List unlimited items, 0% of sales. There is a $14.00/month fee, available to all members.

You can select your shop plan in My Account, click "Upgrade/Renew" on the right.

We scale your images down so it is not exactly possible to blow them up to a printable size for profit or personal use. Without the source image, in high resolution format, it is near impossible to recreate the image in a high enough quality to print it for display.

All artists who post their work on the web face this concern. Another option is to add a watermark over your image before uploading it.

When you make a sale, your commission will be taken out of your credit card on file (0% - 10%, *depending on which shop plan you select). Click here to learn about shop options.

You can select your shop plan in My Account, click "Upgrade/Renew" on the right.

(*Though there are no commissions charged for the Ultimate Shop plan, you still need to have a card on file in case you change your shop plan down the road.)

After you add items for sale in your shop, you can choose items to be shown as a featured item on the Marketplace homepage ($4 for 2 weeks). From "My Account" click 'Manage My Shop' then click "My Products", select the product you wish to feature, scroll down, check 'Feature this Item,' click 'Save Changes' and complete the order.

Simply go to your "Shop Settings" & scroll down, you will see the "Disable Shop" link.

You may upload four images per item. File types supported are jpg, jpeg, gif, & png. Please do not upload teensy thumbnail sized images! They will appear blurry when they are resized to fit the available space.

The recommended image shape is square if you want to avoid your image being cropped or changed in an odd way in the thumbnail version. Keep your image somewhere between 360 to 800 pixels wide. Our suggested minimum width is 360 pixels. Keep in mind images wider than 800 pixels will be resized.

The limit for all photos included with an item's listing is 100 MiB, and the maximum size of a single file is 75 MiB.

No. The credit card number that you see in your Account Details page has all but the last 4 digits blanked out, and the card number is coming to that page from a different location than the remainder of your profile information -- in other words, the card info is not stored together with any of your other information.

When you click on "Upgrade/Renew", or go to the Pro Membership order form, you go to a secure page: the web address of that page begins with "https:", and the "s" means secure.

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