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Frequently asked questions
 
Buyer Questions
  1. Can I purchase without registering?
  2. When I purchase from the FNO Marketplace, why do I see sub-orders?
  3. What if my order arrives late, does not arrive or is damaged or not as described?
  4. How long will it take to ship my items?
  5. Do I need to do anything after I receive my ordered items?
Seller Questions
    Also, view our Seller Tips page.
  1. Is there a fee to join FNO and become a seller?
  2. How do I sell my products through the FNO Marketplace?
  3. How much does it cost to list/sell my items?
  4. How do I get paid for my delivered orders?
  5. What if I have items that do not fit into any of the current product categories?
  6. How do I choose between handmade and fine art & craft?
  7. Why does part of my thumbnail image get cut off?
  8. How does shipping work for sellers?
  9. How is shipping auto calculated for sellers?
  10. How does Flat Rate and Free shipping work?
  11. How do I ship large or over weight items?
  12. How and when do I pay my FNO Selling fees?
  13. Why should I create a shop in the FNO Marketplace?
  14. What are the shop options to become a seller?
  15. Can visitors use my art and pictures I upload to print or sell, themselves?
  16. Why do I need to have a credit card on file to be a seller?
  17. How do I feature an item on the Marketplace homepage?
  18. How do I disable my shop if I no longer want to use it?
  19. How many photos can I upload per item & what is the preferred file size & type?
Buyer Section Answers:

  1. Can I purchase without registering?

  2. Yes, you do not need to register with FNO in order to shop in the FNO Marketplace. However, if you create an account you will have an easier checkout experience when you return to shop in the future.

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  3. When I purchase from the FNO Marketplace, why do I see sub-orders?

  4. The Festival Network Online Marketplace is an emporium of quality products from different sellers, your order may contain items from several different sellers. If this is the case, your order may have one or more sub-orders, each of which will be delivered by the respective sellers separately.

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  5. What if my order arrives late, does not arrive or is damaged or not as described?

  6. We encourage our sellers to take the utmost care in packing and promptly shipping the items you order. In the event that your order reaches you in a damaged condition or does not arrive, please contact the seller for instructions on how to arrange a refund, return the item or work out a resolution. For Paypal transactions, you may also seek out their refund request options. Visit Paypal’s customer help center for more information.

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  7. How long will it take to ship my items?

  8. Please review each seller's policies or contact the seller for more information regarding order fulfillment and shipping.

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  9. Do I need to do anything after I receive my ordered items?

  10. We encourage you to leave feedback for the seller about your purchase. No action is required on your part, although when you view an order in your 'My Orders' section that has been received, please change the status to 'delivered' so the seller knows you got it.

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Seller Section Answers:

  1. Is there a fee to join FNO and become a seller?

  2. No. To become a seller you do not need to pay anything up front, you may join FNO for free.

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  3. How do I sell my products through the FNO Marketplace?

  4. To sell your products in the FNO Marketplace, you need to first join as a FNO member to become a Seller. After you join, login and go to My Account and select My Shop.

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  5. How much does it cost to list/sell my items?

  6. FNO does not charge per item listing fees. We have several seller options to choose from. You may view our different shop plans here.

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  7. How do I get paid for my delivered orders?

  8. You will be paid directly by the purchaser. We offer several payment options which you will choose in your shop settings when you set up your shop. If you use Paypal, it is free to set up and offers discounted shipping rates, order tracking, and payment protection. Sellers should not sign up for a Personal account as they are subject to receiving limits, and personal accounts cannot accept payments directly by a credit card from buyers without a Paypal account. Learn more about setting up a Paypal account here.

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  9. What if I have items that do not fit into any of the current product categories?

  10. If your items does not fall into any of the categories listed, you may request a new category using the link in the Add Item section. If the requested category or another relevant category is added, you may add your item. You may not add items that do not fit into an available category. Items added in categories where they do not belong will be removed.
    Fine art and fine craft categories will not be added under the commercial/import section.

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  11. How do I choose between handmade and fine art & craft?

  12. Items that are "fine art & fine craft" are all finely created artistic items, typically non functional. Think of items in the "handmade" category as more functional and less refined, not that they are not also artistic and creative.


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  13. Why does part of my thumbnail image get cut off?

  14. Thumbnails are the same size in all Sellers' shops and throughout the FNO Marketplace so your original image will be cropped to fit. We crop from the center point of the image. For best results, make sure the most important part of your item is centered in the image with equal space above, below, right & left. You will see your full original photo when viewing item listing.

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  15. How does shipping work for sellers?

  16. We currently offer four options; US Postal Service (USPS), United Parcel Service (UPS), Flat Rate shipping or special shipping on over weight/over sized items. For both USPS and UPS our cart system will auto calculate the shipping cost between your address and the buyer's address based on the item weight and size. If your item will require extra shipping cost like extra insurance or special handling, factor that into the price of the item, the checkout system will only calculate basic shipping cost. Item dimensions may not exceed 130 inches for USPS measuring length+girth (girth=H+Wx2) and may not exceed 165 inches (length + 2 x width + 2 x height) for UPS. Item weight may not exceed 70 lbs. for USPS and 150 lbs. for UPS. Only US sellers are supported at this time.

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  17. How is shipping auto calculated for sellers?

  18. The item weight and dimensions are used and both are assumed to include packaging. Enter packaged dimensions after disassembly (if applicable) and padding. For partial pounds, use the decimal equivalent of ounces. There is a chart provided in the item listing form. When entering dimensions, the largest number is used as length, and smallest as width. They will be rearranged if entered in a different order. Product price is used for declared value required by USPS. If a buyer orders more than 1 of the same item, the weight and dimensions are increased by that number to allow for single package shipping of that item. Combined package shipping of different products within the same order is not supported at this time, those will be calculated as individually boxed items.

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  19. How does Flat Rate and Free shipping work?

  20. Flat Rate shipping is most commonly used if all your items are similar in size and weight. If enabled it will apply to all your items. In most instances you should not enable USPS or UPS if Flat Rate is enabled. If you do, you will be required to add dimensions/weight for each item and buyers will be given the option to choose those shippers or Flat Rate when they reach checkout. You can enable Free shipping on a per item basis and it can be extended to US only, US and CAN only or US, CAN and International. If you want to apply flat rate to individual items (rather than all items), turn Flat Rate off in shop settings and use the Free Shipping option per item, adding the shipping amount to the item price.

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  21. How do I ship large or over weight items?

  22. If you have items that exceed the limits of USPS or USP (see limits above in How does shipping work for sellers), you can use the Flat Rate option, (the flat rate amounts you set will apply to all your items) or turn off Flat Rate and enable USPS and/or UPS. Then when you enter your weight and dimensions, the item listing form will automatically show a special "Add Shipping Cost" box to enter extra shipping on individual items.

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  23. How and when do I pay my FNO Selling fees?

  24. At present you must have a current credit card listed in your Account Details to sell in the FNO Marketplace. In the first week of each month your card on file will be charged for any commissions due from sales or monthly fees if you have an Advanced or Ultimate shop. We will be adding additional methods for paying seller fees in the near future.

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  25. Why should I create a shop in the FNO Marketplace?

  26. 1) Set up your shop, add your products and you will gain immediate exposure to over 750,000+ monthly visitors and 25 million+ page views per month!
    2) The FNO Marketplace is a broad based online marketplace, very much like what people experience at festivals. Double your exposure doing real world shows, and through your FNO Online Shop!
    3) Coming soon, you will be able to connect your real world customers that you sell to at shows with your online customers to help you build a truly long term successful business.

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  27. What are the shop options to become a seller?

  28. You have four choices for your online FNO shop.

    Basic - list up to 5 items, pay 10% of sales. There is no monthly fee, this shop is included for all members
    Pro - list up to 10 items, pay 5% of sales. There is no monthly fee, included with all Pro Member levels.
    Advanced - list unlimited items, pay 3% of sales. There is a $9.00/month fee, available to all members.
    Ultimate - list unlimited items, NO 0% of sales. There is a $14.00/month fee, available to all members.

    You can select your shop plan in My Account, click "Upgrade/Renew" on the right.


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  29. Can visitors use my art and pictures I upload to print or sell, themselves?

  30. We scale your images down so it is not exactly possible to blow them up to a printable size for profit or personal use. Without the source image, in high resolution format, it is near impossible to recreate the image in a high enough quality to print it for display.
    All artists who post their work on the web face this concern. Another option is to add a watermark over your image before uploading it.

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  31. Why do I need to have a credit card on file to be a seller?

  32. When you make a sale, your commission will be taken out of your credit card on file (3% - 10%, depending on which shop plan you select). Click here to learn about shop options.
    You can select your shop plan in My Account, click "Upgrade/Renew" on the right.


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  33. How do I feature an item on the Marketplace homepage?

  34. After you add items for sale in your shop, you can choose items to be shown as a featured item on the Marketplace homepage ($4 for 2 weeks). From 'My Account' click 'Manage My Shop' then click 'My Products', select the product you wish to feature, scroll down, check 'Feature this Item,' click 'Save Changes' and complete the order.


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  35. How do I disable my shop if I no longer want to use it?

  36. Simply go to your "shop settings" & scroll down, you will see the "disable shop" link.


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  37. How many photos can I upload per item & what is the preferred file size & type?

  38. You may upload four images per item. File types supported are jpg, jpeg, gif, & png. Please do not upload teensy thumbnail sized images! They will appear blurry when they are resized to fit the available space. The recommended image shape is square if you want to avoid your image being cropped or changed in an odd way in the thumbnail version. Keep your image somewhere between 360 to 800 pixels wide. Our suggested minimum width is 360 pixels. Keep in mind images wider than 800 pixels will be resized. The limit for all photos included with an item's listing is 100 MiB, and the maximum size of a single file is 75 MiB.


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