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  • General FAQs
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Frequently Asked Questions

General FAQs

A gathering place for anyone that works or participates in the festival, events, art show or craft show industry (i.e. artists, crafters, musicians, bands, performers, promoters, commercial vendors, food vendors, service providers, festival goers). Our community offers the following features:

All visitors can browse member sites, view products of FestivalNet members, read forum posts, and view member calendars and galleries.

FestivalNet members can create their own profile with pictures, videos, personal calendar & blogs. Members can post upcoming events they will be working at, post and respond in the FestivalNet forums, communicate directly with other members and create a friends list.

General FAQs, Member FAQs, Festival/Promoters FAQs

Our free basic membership includes:
  • All of our free E-lists (weekly call for artists & event updates, monthly newsletters, bi-monthly deadlines reminder & others)
  • List your business in the FN Festival Biz Directory
  • View basic info on all 26,000+ events throughout the US and Canada
  • Add show ratings & view rating numbers (pro level required for rating details/comments)
  • Add and update your events (festival members)
  • Create a basic Profile in the FestivalNet Community
  • Open a shop to sell your products online in our marketplace, available Free to all members!
We have 3 different paid Pro Member levels that include the items above plus additional features like:
  • Advanced Search
  • Complete Event Contact info & Other Details
  • Full Show Ratings Details & Comments
  • Free Hot Link in the Festival Biz Directory
  • Create your own private Event List with My List
  • Full blown EPK with photos, songs, videos, blog
  • Expanded Online Shop in our Marketplace
  • Easy calendar updating in your FN Profile
  • Upload Show Applications and/or Company Flyers
  • Add photos on all your listed Events
  • Your own Personal General Notes and Show Notes system
  • Get organized, track your Show Apps & Bookings with Sub Lists
  • Export basic contact info from My List
  • Map your My List and create Sub Lists
Learn more here or go Pro now!

For Prices please visit this chart to view details on all our Pro Membership levels!

General FAQs, Festival/Promoters FAQs

Do a search here to see if your event is listed. If you find your event, that means your organization has a User ID. Please contact support@festivalnet.com if you need assistance with your login so you can edit your event.

Member FAQs

You must have an account on our website to rate shows and/or promoters. If you are not a FN Member, you may become a basic member for free and then rate shows. Click the join link at the top of our site. Basic members may rate shows however to view individual ratings and comments, you must have a Pro account.

If you have an account, make sure you are logged in and from the tabs at the top, select "Events" and "Pro Search". Or from My Account, click "Find Events". Submit your search and in the results you will see ratings in the upper right corner of each event, along with links to add ratings. To find a specific show, use the "Key Word" field in the bottom left corner of Pro Search.

You will need to read and agree to the Rating Guidelines, available in the ratings form, to submit a rating. Click here to view our rating guidelines.

Also, check out this Rate Events page for events that have happened recently! You can sort by month and state to easily locate events and click directly to the rating form. Tip! Bookmark that page for easy access later!

From your inbox, click the icon next to the user name and you will see their profile. You can also click to view their profile from within the message by clicking on the user name or icon above the message.

First, be sure you are logged in to your account.

On your My Account page, click "Find Events". Select your search options, and click "Search Now." In the search results, you will see "View Full Details" link, click this for full show details.

It is possible you need to renew your account if you can not see full show details. Go here to renew.

As always, get in touch with customer service if you need help.

Export allows you to save the basic contact info from My List to a comma-separated values (csv) file. You can import your list to a spreadsheet, *contact manager or database. Generate mailing labels, run a mail merge or send a group email! Export up to 1,000 events per year! Fields included: Show Dates, Main Email, Promoter Name, Show Name, Attendance, Promoter Mailing Address, Show Director Name, Main Phone, Show Location City & State.

*A contact manager is a database program that is used to manage a list of clients/customers/contacts. Try a Google search like this: "best contact manager programs"

In the "Company Description" field of "Modify Profile", you can embed code (or a widget) to display in your profile. You can also do this in your blog. To do so, just click the html icon and paste the code.

Member FAQs, Festival/Promoters FAQs

Yes, but you must contact FestivalNet ( support@festivalnet.com ) to do that. Please keep track of your User ID and Password. You must log in with the User ID listed with your event(s) in order to add or update an event. We prefer that you keep the User ID currently listed for your event/organization, but it is not required.
*Please Keep in Mind: If your account is used by more than one person in your organization, we highly recommend against changing your user ID to avoid confusion. If you are simply unsure of what your user ID is, feel free to contact us, and we will look it up for you instead of changing it.

If you do not see a 'cancel' link in the upper right section of your Account Details, please contact Customer Service for assistance.

Festival/Promoters FAQs

The ability to upload documents and applications is a Pro Member feature. For more information on Pro Membership, please go here. To become a Pro Member, go here.

To upload your application, go to "My Account" and look for the "My Applications" link across the gray toolbar. Click that, and then select "Upload Document". Add a title and description for your document. Keep in mind that when visitors go to download your application, they will be taken to a page with all of your uploaded documents listed, so make your title specific to that particular application (ie: if this is a vendor application for an event, list the name of the event in the title).

Next, choose your application file. This file needs to be available for upload on the computer or network you're attempting to upload from. We accept the following file formats: pdf, doc, docx, odt, txt. If your application is in a different format, please convert it before attempting to upload. There are many free document editors available to do so with. If you have previously uploaded documents or applications into your profile, and want to make multiple copies, click the "Choose From Uploaded Documents" documents, and select a file from there to use as your new uploaded document.

After your title and description are set, and your file is selected, click "Upload Document" to upload it. If you need to edit or remove documents after uploading them, go back under the My Applications tab, and select the appropriate action there.

Your applications are available to view & download from your profile and your event listings.

Seller questions

Thumbnails are the same size in all Seller's shops and throughout the FestivalNet Marketplace so your original image will be cropped to fit. We crop from the center point of the image. For best results, make sure the most important part of your item is centered in the image with equal space above, below, right & left. You will see your full original photo when viewing item listing.

You may upload 5 images per item. File types supported are jpg, jpeg, gif, & png. Please do not upload teensy thumbnail sized images! They will appear blurry when they are resized to fit the available space.

The recommended image shape is square if you want to avoid your image being cropped or changed in an odd way in the thumbnail version. Keep your image somewhere between 360 to 800 pixels wide. Our suggested minimum width is 360 pixels. Keep in mind images wider than 800 pixels will be resized.

The limit for all photos included with an item's listing is 100 MiB (104.86 MB), and the maximum size of a single file is 75 MiB (78.64 MB).

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