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Frequently Asked Questions

General FAQs, Buyer questions

Yes, you do not need to register with FestivalNet in order to shop in the Marketplace. However, if you create an account you will have an easier checkout experience when you return to shop in the future.

Buyer questions

The FestivalNet Marketplace is an emporium of quality products from different sellers, your order may contain items from several different sellers. If this is the case, your order may have one or more sub-orders, each of which will be delivered by the respective sellers separately.

We encourage our sellers to take the utmost care in packing and promptly shipping the items you order. In the event that your order reaches you in a damaged condition or does not arrive, please contact the seller for instructions on how to arrange a refund, return the item or work out a resolution. For Paypal transactions, you may also seek out their refund request options. Visit Paypal’s customer help center for more information.

Please review each seller's policies or contact the seller for more information regarding order fulfillment and shipping.

We encourage you to leave feedback for the seller about your purchase. No action is required on your part, although when you view an order in your 'My Orders' section that has been received, please change the status to 'delivered' so the seller knows you got it.

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