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Frequently Asked Questions

General FAQs, Festival/Promoters FAQs

Do a search here to see if your event is listed. If you find your event, that means your organization has a User ID. Please contact support@festivalnet.com if you need assistance with your login so you can edit your event.

Member FAQs, Festival/Promoters FAQs

Yes, but you must contact FestivalNet ( support@festivalnet.com ) to do that. Please keep track of your User ID and Password. You must log in with the User ID listed with your event(s) in order to add or update an event. We prefer that you keep the User ID currently listed for your event/organization, but it is not required.
*Please Keep in Mind: If your account is used by more than one person in your organization, we highly recommend against changing your user ID to avoid confusion. If you are simply unsure of what your user ID is, feel free to contact us, and we will look it up for you instead of changing it.

Yes. Once you have logged in with your current password and in your "My Account" area, simply click on the "Change Password" option.

Festival/Promoters FAQs

Yes, different emails may be listed with each event. Please keep in mind, the email address tied to your Member User ID is the email address that will control your User ID. If you forget your password (or user ID) and use the Password Lookup, it will be sent to that email address.

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