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  • General FAQs
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  • Marketplace FAQs

Frequently Asked Questions

Member FAQs, Festival/Promoters FAQs

Keep uploaded photos at a minimum of 320 pixels wide for a quality image display. Anything below this size will appear small and/or pixelated.

Profile Picture
  • Select "Modify Profile" under the "Your Profile" tab in "My Account."
  • Scroll to the bottom and click "browse", look to the right of "Upload New Profile Image".
  • In the pop up window, find the folder where the photo is stored on your computer.
  • Select the photo and click the "open" (the photo is now selected).
  • Click the "Submit Changes" button below.
  • You will see a progress status bar and a success message when finished.

To change your profile picture, there is a "Delete this Profile Image" check box to the right of your image at the bottom of "modify profile." You must first click that check box and then click "submit changes" at the bottom. Once that is done, you may upload a new picture using the instructions above.

Gallery Pictures
  • Select "Add Photo" under the "Gallery" tab in "My Account."
  • Enter the title of your photo in the first field (required).
  • Click on the "Browse" button.
  • In the pop up window, find the folder where the photo is stored on your computer. Select the photo and click the "open" button (the photo is now selected).
  • Click the "Add Photo" button below.
  • You will see a progress status bar and a success message when finished.

Photo Upload Specifications
  • There is no maximum limit on the size of the image you can upload from your machine. However, there is a minimum size limit of 320 pixels wide. This is to ensure photo quality.
  • We re-size your image on upload to maximum size of 750x550 pixels.
  • There is a disk space limit per level. You will be notified of this when you upload an image.
  • Acceptable formats are JPG, JPEG, PNG and GIF.

Seller questions

1) Set up your shop, add your products and you will gain immediate exposure to over 750,000+ monthly visitors and 20 million+ page views per month!


2) The FestivalNet Marketplace is a broad based online marketplace, very much like what people experience at festivals. Double your exposure doing real world shows, and through your FestivalNet Online Shop!


3) Coming soon, you will be able to connect your real world customers that you sell to at shows with your online customers to help you build a truly long term successful business.

You have four choices for your online FestivalNet shop.

Basic- List up to 5 items, pay 10% of sales. There is no monthly fee, this shop is included for all free members.
Pro- List up to 10 items, pay 5% of sales. There is no monthly fee, included with all Pro Member levels.
Advanced - List unlimited items, pay 3% of sales. There is a $9.00/month fee, available to all members.
Ultimate- List unlimited items, 0% of sales. There is a $14.00/month fee, available to all members.

You can select your shop plan in My Account, click "Upgrade/Renew" on the right.

When you make a sale, your commission will be taken out of your credit card on file (0% - 10%, *depending on which shop plan you select). Check out this FAQ to learn about shop options.

You can select your shop plan in My Account, click "Upgrade/Renew" on the right.

(*Though there are no commissions charged for the Ultimate Shop plan, you still need to have a card on file for your monthly fee payment.)

You may upload 5 images per item. File types supported are jpg, jpeg, gif, & png. Please do not upload teensy thumbnail sized images! They will appear blurry when they are resized to fit the available space.

The recommended image shape is square if you want to avoid your image being cropped or changed in an odd way in the thumbnail version. Keep your image somewhere between 360 to 800 pixels wide. Our suggested minimum width is 360 pixels. Keep in mind images wider than 800 pixels will be resized.

The limit for all photos included with an item's listing is 100 MiB (104.86 MB), and the maximum size of a single file is 75 MiB (78.64 MB).

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