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Please call us 800-200-3737 or send an .

FAQ

Member FAQs, Festival/Promoters FAQs

Uploaded photos must be a minimum of 320 pixels wide for a quality image display. Anything below this size will not be allowed.

Profile Picture

  • Select "Modify Profile" under the "Your Profile" tab in "My Account."
  • Scroll to the bottom and click "Upload or Choose Existing Image."
  • Click 'browse' in the pop up window, find the folder where the photo is stored.
  • Select the photo and click the "open" (the photo is now selected).
  • Click the "Save Changes" button.
To change your profile picture, click the "Change Image" link to the right of your photo in "modify profile".

Gallery Pictures
  • Select "Add Photo" under the "Gallery" tab in "My Account."
  • Click the "Upload or Choose Existing Image" button.
  • Enter the title of your photo (required).
  • Click 'browse' in the pop up window, find the folder where the photo is stored on your computer.
  • Select the photo and click the "open" (the photo is now selected).
  • Click the "Save Changes" button.

Photo Upload Specifications
  • We re-size your image on upload to maximum size of 750x550 pixels.
  • There is a disk space limit per level. You will be notified of this when you upload an image.
  • Acceptable formats are JPG, JPEG, PNG and GIF.

15 images are allowed @ Level 1, 30 @ Level 2, & 60 @ Level 3. Profile image does not count towards these. Image count is based on usage, even if it's the same image in multiple places of your profile.

Tags: gallery, image, images, media, photo, photograph, picture, pictures, profile, shop, upload

Seller questions - Also, view our Seller Tips page.

1) Set up your shop, add your products and you will gain immediate exposure to over 750,000+ monthly visitors and 20 million+ page views per month!


2) The FestivalNet Marketplace is a broad based online marketplace, very much like what people experience at festivals. Double your exposure doing real world shows, and through your FestivalNet Online Shop!


3) Coming soon, you will be able to connect your real world customers that you sell to at shows with your online customers to help you build a truly long term successful business.

Tags: marketplace, products, sell, sellers, selling, shop, shopping

You have four choices for your online FestivalNet shop.

Basic- List up to 5 items, pay 10% of sales. There is no monthly fee, this shop is included for all free members.
Pro- List up to 10 items, pay 5% of sales. There is no monthly fee, included with all Pro Members.
Advanced - List unlimited items, pay 3% of sales. There is a $9.00/month fee, available to all members.
Ultimate- List unlimited items, 0% of sales. There is a $14.00/month fee, available to all members.

You can select your shop plan in My Account, click "Manage my Subscription".

Tags: commission, fee, fees, how, marketplace, much, options, plan, plans, products, sell, sellers, shop

When you make a sale, your commission will be taken out of your credit card on file (0% - 10%, *depending on which shop plan you select). Check out this FAQ to learn about shop options.

You can select your shop plan in My Account, click "Upgrade/Renew" on the right.

(*Though there are no commissions charged for the Ultimate Shop plan, you still need to have a card on file for your monthly fee payment.)

Tags: charge, charges, commission, creditcard, fee, fees, marketplace, plan, products, sell, sellers, shop

You may upload 5 images per item. File types supported are jpg, jpeg, gif, & png. Please do not upload small thumbnail sized images! They will appear blurry when they are resized to fit the available space.

The recommended image shape is square if you want to avoid your image being cropped or changed in an odd way, when shown with the item, keep your image somewhere between 360 to 800 pixels wide. Our suggested minimum width is 360 pixels. Keep in mind images wider than 800 pixels will be resized.

The limit for all photos included with an item's listing is 100 MiB (104.86 MB), and the maximum size of a single image file is 75 MiB (78.64 MB).

Tags: image, marketplace, MB, MiB, photo, photograph, photos, product, products, sale, sell, seller, sellers, shop, thumbnail