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Please call us 800-200-3737 or send an .

FAQ

Seller questions - Also, view our Seller Tips page.

Why does part of my thumbnail image get cut off?

Thumbnails are the same size in all Seller's shops and throughout the FestivalNet Marketplace so your original image will be cropped to fit. We crop from the center point of the image. For best results, make sure the most important part of your item is centered in the image with equal space above, below, right & left. You will see your full original photo when viewing item listing.

Tags: image, marketplace, photo, product, products, sell, sellers, thumbnail

How many photos can I upload per item in my shop & what is the preferred size & type?

You may upload 5 images per item. File types supported are jpg, jpeg, gif, & png. Please do not upload small thumbnail sized images! They will appear blurry when they are resized to fit the available space.

The recommended image shape is square if you want to avoid your image being cropped or changed in an odd way, when shown with the item, keep your image somewhere between 360 to 800 pixels wide. Our suggested minimum width is 360 pixels. Keep in mind images wider than 800 pixels will be resized.

The limit for all photos included with an item's listing is 100 MiB (104.86 MB), and the maximum size of a single image file is 75 MiB (78.64 MB).

Tags: image, marketplace, MB, MiB, photo, photograph, photos, product, products, sale, sell, seller, sellers, shop, thumbnail