Need Event Info? We are Now Offering Monthly Membership Options! Click for Info!
Are you:

Please call us 800-200-3737 or send an .
Please call us 800-200-3737 or send an .
Festival Network Online

November 2012


Hiring the right staff to represent and run your business is integral to your image and business practices. This month, we'll hear from expert, Barb Fitzgerald, about how to properly staff and manage your business.


If you're looking for more ways to get your products out there, check out the FNO Marketplace! It's free to list your items, complete fee information is listed here.


Happy cooking!
FNO Newsletter Editor

Five Ways to Build Your Staff Management Skills for a More Profitable Food Concession Business
by Barb Fitzgerald of


Many food concessionaires feel that hiring and managing good help is one of the most difficult and frustrating aspects of managing a food concession business. It is also one of the most important. Working in a food concession is not rocket science. Yet, as a manager, hiring the right people with the right qualities to help your business run smoothly and profitably is often harder than you'd expect. Fortunately, with the right policies you can improve your staff for a more profitable food concession business.



  1. Hire the Right People. Successfully staffing your concession business starts with finding and hiring the right people for the job. Honesty and reliability are the first qualities we look for in a concession worker. A worker who also learns quickly and can multi-task is much better. If they are also friendly, outgoing, and energetic they are ideal. Perhaps, equally important; because the success of a food concession business depends on maximizing sales during peak sales times a worker must be able to work quickly and competently, while confidently managing hordes of impatient, hungry customers.

  3. Guard Against Theft. In most cases a concession worker will spend much of his or her time being the cashier. This creates frequent opportunities to pocket money on the sly. The best defense you have against theft is to, first, know your business. Although you may never catch the thief in the act, you should always have a pretty good idea how much revenue the booth has produced and a good instinct for inconsistencies. Requiring the cashier to verbalize each order, the price, and amount in change made to the customer, lets you know what has transpired at the cash register even when your back is turned. This policy also protects the cashier from the customer who makes false accusations that an error was made.

  5. Be Honest with Your Staff. Be honest and straight-forward with your staff. Articulate your specific expectations and possible reasons for termination. By initiating an honest, fair-minded, and team-oriented policy from the outset, the incentive for dishonesty may be eliminated.

  7. Articulate Your Standards. Address the intangible aspects of your business. By articulating your high standards for cleanliness, product quality, service quality, and appropriate interaction with the public, your workers will be clear where you stand on their role in representing your business.

  9. Reward Your Staff. Beyond the reward of earning a decent pay, sometimes it's the little things that inspire good employees. Let them know how much you appreciate their help. Have fun in the booth. Further, by placing a tip jar on the front counter for your workers they receive instant gratification and motivation for providing your customers with good service. And, the ritualistic counting of the tip jar at the end of a busy day has its own rewards.


Although all of these policies will surely help you build your staff management skills, there are many more worth mentioning, and I'd be curious to know what other policies you'd add to this list. As always, your thoughts, comments, and shares are very much appreciated.




by newyork2, posted 11/29/12 14:27:19

what is your cell phone policy.

add comment


Featured Festival:

Featured Promoter:

Featured Product:

FNO Giving Tree:

Don't let deadlines fly by - Check our deadline reminders page!

FNO Advertising


Looking for Suppliers? Check here


Visit our newsletter archive for more helpful articles

Follow festivalnet on Twitter



Find Events
Select State/Prov.
Select Month

We're always looking for articles about working in the festival biz: tips, ideas, techniques, & resources. Send to: and put "FNO Newsletter" in subject line.

Unsubscribe from this list.

Tell your friends about FNO

If you need your user name and password, email for assistance. To ensure delivery of this newsletter, please add to your email address book. Thank you!

Copyright (C) 2012 FESTIVAL NETWORK ONLINE All rights reserved.