Shipping & Order Processing: Please allow 7 to 10 business days for shipping
Refunds and Exchanges: Thank you for shopping with Kathleen's. If you are not entirely satisfied with your purchase, we're here to help keep you a very satisfied Customer.
RETURNS: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. You must also have your receipt or proof of purchase.
REFUNDS: Once we receive your item we will notify you that we have received it and will notify you on the status of your refund after inspecting the item.
If your return meets our agreement we will initiate a refund to your credit card or original method of payment. You will receive the credit within days depending on your card issuers policies.
SHIPPING You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable and the cost of shipping will be deducted from your refund.
HOWEVER if we have shipped you the wrong item or a defective item we will pay for the return shipping.
Additional Information: Feel free to contact us with any questions or problems.