My Shop Policies

Welcome Message:

Welcome to Nana's Stories and Designs!  We look forward to offering beautiful family decor and educational products for your family.  Your satisfaction is very important.  Please see the following shop policies:

Payments:

We currently accept PayPal and check or money order.

Shipping & Order Processing:

Orders are typically processed within 3-5 business days.  Custom orders vary and depend on type of work and deadlines negotiated between buyer and seller. 

Refunds and Exchanges:

Your satisfaction is 100% guaranteed.  Make contact within 14 days for full refund or replacement.  Custom orders cannot be cancelled; however, a refund will be made within 14 days with a non-refundable processing fee of 30%.  All return shipping is the buyers responsibility. 

Additional Information:


We appreciate customer satisfaction referrals and general feedback.