Seller questions - Also, view our Seller Tips page.
How do I get paid for my delivered orders?
You will be paid directly by the purchaser. We offer a few payment options which you will choose in your shop settings when you set up your shop. If you use PayPal, it is free to set up and offers discounted shipping rates, order tracking, and payment protection. Plus, buyers can pay via PayPal with a credit card without having to set up their own PayPal account. You might include this information in your 'shop policies'. Learn more about setting up a PayPal account here.
If PayPal is not working in your shop, check these settings first.
1. Log in to your PayPal account
2. Go to the Website Payment Preferences of your PayPal profile
3. Scroll/swipe down to the Encrypted Website Payments section
4. Set Block Non-encrypted Website Payment to Off
5. Click the Save button
Tags: marketplace, paypal, products, sell, sellers
When listing my items, how do I choose between handmade and fine art & craft?
Art - it's subjective! Items that are "fine art & fine craft" are of course handmade, but are also finely created artistic items and typically non functional, but in some instances, may be. Think of "handmade" items as more functional or useful, not that they are not also artistic and creative. Consider where a prospective buyer might go to find your item when deciding how to list it.
The term 'fine' before art or craft does insinuate the mastery of something, IE training, development and years of practice toward your art or craft. Such works are not easily duplicated by someone with less skill/training/practice.
Tags: art, craft, fine, handmade, marketplace, products, sell, sellers
Why does part of my thumbnail image get cut off?
Thumbnails are the same size in all Seller's shops and throughout the FestivalNet Marketplace so your original image will be cropped to fit. We crop from the center point of the image. For best results, make sure the most important part of your item is centered in the image with equal space above, below, right & left. You will see your full original photo when viewing item listing.
Tags: image, marketplace, photo, product, products, sell, sellers, thumbnail
How does shipping work for sellers?
We currently offer four options; US Postal Service (USPS), United Parcel Service (UPS), Flat Rate shipping or special shipping on over weight/over sized items. For both USPS and UPS our cart system will auto calculate the shipping cost between your address and the buyer's address based on the item weight and size.
If your item will require extra shipping cost like extra insurance or special handling, factor that into the price of the item, the checkout system will only calculate basic shipping cost. Item dimensions may not exceed 130 inches for USPS measuring length+girth (girth=H+Wx2) and may not exceed 165 inches (length + 2 x width + 2 x height) for UPS. Item weight may not exceed 70 lbs. for USPS and 150 lbs. for UPS. Only US sellers are supported at this time.
Tags: cost, marketplace, products, sell, sellers, ship, shipping
How is shipping auto calculated for sellers?
The item weight and dimensions are used and both are assumed to include packaging. Enter packaged dimensions after disassembly (if applicable) and padding. For partial pounds, use the decimal equivalent of ounces. There is a chart provided in the item listing form. When entering dimensions, the largest number is used as length, and smallest as width. They will be rearranged if entered in a different order.
Product price is used for declared value required by USPS. If a buyer orders more than 1 of the same item, the weight and dimensions are increased by that number to allow for single package shipping of that item. Combined package shipping of different products within the same order is not supported at this time, those will be calculated as individually boxed items.
Tags: cost, marketplace, products, sell, sellers, ship, shipping
How does Flat Rate and Free shipping work?
Flat Rate shipping is most commonly used if all your items are similar in size and weight. If enabled it will apply to all your items. In most instances you should not enable USPS or UPS if Flat Rate is enabled. If you do, you will be required to add dimensions/weight for each item and buyers will be given the option to choose those shippers or Flat Rate when they reach checkout.
You can enable Free shipping on a per item basis and it can be extended to US only, US and CAN only or US, CAN and International. If you want to apply flat rate to individual items (rather than all items), turn Flat Rate off in shop settings and use the Free Shipping option per item, adding the shipping amount to the item price.
Tags: flat, flatrate, marketplace, package, products, rate, sell, sellers, ship, shipping
How do I ship large or over weight items?
If you have items that exceed the limits of USPS or USP (see limits above in How does shipping work for sellers), you can use the Flat Rate option, (the flat rate amounts you set will apply to all your items) or turn off Flat Rate and enable USPS and/or UPS. Then when you enter your weight and dimensions, the item listing form will automatically show a special "Add Shipping Cost" box to enter extra shipping on individual items.
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Why should I create a shop in the FestivalNet Marketplace?
1) Set up your shop, add your products and you will gain immediate exposure to over 750,000+ monthly visitors and 20 million+ page views per month!
2) The FestivalNet Marketplace is a broad based online marketplace, very much like what people experience at festivals. Double your exposure doing real world shows, and through your FestivalNet Online Shop!
3) Coming soon, you will be able to connect your real world customers that you sell to at shows with your online customers to help you build a truly long term successful business.
Tags: marketplace, products, sell, sellers, selling, shop, shopping
What are the shop options to become a seller?
You have four choices for your online FestivalNet shop.
Basic- List up to 5 items, pay 10% of sales. There is no monthly fee, this shop is included for all free members.
Pro- List up to 10 items, pay 5% of sales. There is no monthly fee, included with all Pro Members.
Advanced - List unlimited items, pay 3% of sales. There is a $9.00/month fee, available to all members.
Ultimate- List unlimited items, 0% of sales. There is a $14.00/month fee, available to all members.
You can select your shop plan in My Account, click "Manage my Subscription".
Tags: commission, fee, fees, how, marketplace, much, options, plan, plans, products, sell, sellers, shop
Can visitors use my art and pictures I upload to print or sell, themselves?
We scale your images down so it is not exactly possible to blow them up to a printable size for profit or personal use. Without the source image, in high resolution format, it is near impossible to recreate the image in a high enough quality to print it for display.
All artists who post their work on the web face this concern. Another option is to add a watermark over your image before uploading it.
Tags: artist, artwork, concerns, image, images, marketplace, photo, photograph, plagiarism, print, products, sell, sellers, upload, use, watermark
Why do I need to have a credit card on file to be a seller?
When you make a sale, your commission will be taken out of your credit card on file (0% - 10%, *depending on which shop plan you select). Check out this FAQ to learn about shop options.
You can select your shop plan in My Account, click "Upgrade/Renew" on the right.
(*Though there are no commissions charged for the Ultimate Shop plan, you still need to have a card on file for your monthly fee payment.)
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How do I feature an item on the Marketplace homepage?
After you add items for sale in your shop, you can choose items to be shown as a featured item on the Marketplace homepage ($4 for 2 weeks).
From "My Account" click 'My Shop' then click Manage my Shop. From there, click "My Products", select the product you wish to feature, scroll down, check 'Feature this Item,' click 'Save Changes' and complete the order.
Tags: advertise, feature, marketplace, products, promote, sell, sellers
How many photos can I upload per item in my shop & what is the preferred size & type?
You may upload 5 images per item. File types supported are jpg, jpeg, gif, & png. Please do not upload small thumbnail sized images! They will appear blurry when they are resized to fit the available space.
The recommended image shape is square if you want to avoid your image being cropped or changed in an odd way, when shown with the item, keep your image somewhere between 360 to 800 pixels wide. Our suggested minimum width is 360 pixels. Keep in mind images wider than 800 pixels will be resized.
The limit for all photos included with an item's listing is 100 MiB (104.86 MB), and the maximum size of a single image file is 75 MiB (78.64 MB).
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Is my credit card information viewable in a non-secure page?
No. The credit card number that you see in your Account Details page has all but the last 4 digits blanked out, and the card number is coming to that page from a different location than the remainder of your profile information -- in other words, the card info is not stored together with any of your other information.
When you click on "Upgrade/Renew", or go to the Pro Membership order form, you go to a secure page: the web address of that page begins with "https:", and the "s" means secure.
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