Blog

Robin Chard, Louisville, KY

In December I ordered two power cords from Merchant Alliance. One of them was the wrong type. I needed to return it and since they did not have the powercord I needed I ordered it from another site when I found it wasn't the right one. I talked to three people from the Merchant Alliance and they all told me they didn't give refunds just credit. I told them I didn't need a credit just a refund. They did not respond well. I sent it back anyway and got a return receipt. Then the day after I sent it they said I did it wrong and they couldn't refund my fourty bucks because I didnt wait for some number they told me wasn't coming. I asked for a refund and they told me they would have to track down and test the part (that wasn't used) I have waited over two months now and recontacted the president

David Austin

President

Merchant Alliance, LLC

Off:            888-586-7556

Fax:            360-395-6700

Email:        daustin@merchantalliance.net

Web:         www.merchantalliance.net

  and he said he would get back to me. That was over two weeks ago.

Do not deal with these people. You mean nothing to them. If they had told me I could have returned the item I would have waited for a return number but after three people told me no then I sent it anyway. Now they say that I won't get my money back because I didn't follow the rules! They deal on ebay too!  Beware!!!!!!!!!