The Columbia Fragrance Co.
My Shop Policies
Welcome Message:
I make every effort to ensure you receive a quality, hand poured candle. All candles are tested for fragrance and burn quality before being presented for sale.
Most candles are hand poured at the time of order and depend upon the pouring schedule of all fragrances. Please plan on 3 to 5 business days for your candle to be poured and another 2 for your candle to be shipped. Colors shown are standard and requests for different color or no color are considered special orders and may take additional time to pour. I will do my best to communicate with you if more than a week will be necessary to mail your order.
Most items have shipping options for USA only. Please contact me for quotes on international shipping.
Payments:
All invoices are reviewed to ensure accuracy. Refunds are given if you have been honestly overcharged. Likewise, and invoice may be submitted if a coupon has been used without good faith. In these instances, shipment and delivery may be delayed until full payment is received.
Shipping & Order Processing:
Most candles are hand poured at the time of order and depend upon the pouring schedule of all fragrances. Please plan on 3 to 5 business days for your candle to be poured and another 2 for your candle to be shipped. Colors shown are standard and requests for different color or no color are considered special orders and may take additional time to pour. I will do my best to communicate with you if more than a week will be necessary to mail your order.
Refunds and Exchanges:
All invoices are reviewed to ensure accuracy. Refunds are given if you have been honestly overcharged. Likewise, and invoice may be submitted if a coupon has been used without good faith. In these instances, shipment and delivery may be delayed until full payment is received.
Additional Information:
