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My Shop Policies
About our product: Each one of our bears are handmade with quality materials. All of our bears are made with yarn, ribbon, and plastic buttons. They are machine washable on gentle cycle (no bleach) and are dryer safe on low heat. We strongly suggest that they be washed in the protective bear bag (included) to preserve the little bear for a long time to come.
Payment: We accept payments via your Paypal account. If you do not have a Paypal account, that's OK. Credit cards are accepted, as well. You will simply be directed to pay through Paypal as the payment processor.
Shipping: We ship USPS only and each Teddy Bear will be shipped separately, unless a request is made by email at carleescreations1@gmail.com. We do our best to ship within three days of your order, but with recent slow downs in our shipping industry, it may take a bit longer to receive your new friend. We do not provide expedited delivery at this time as our shipping service cannot guarantee date of delivery.
Refunds and Exchanges: Should the contents of your package be damaged, please contact us within three days at carleescreations1@gmail.com. We do not give refunds, but will exchange any damaged product for a new item of your choice at the same value.
DISCLAIMER: These bears are not made for children 4 years and under as they do have small parts and can be a hazard to small children.