My Shop Policies
Welcome Message:
H E L L O ☀️ Welcome to our shop!! Would you like to make some changes to what you see in our shop? We would be delighted to make some minor changes to designs such as color, different garments, etc. Please contact us if you would like to customize your order!
Payments:
PayPal gladly accepted!
Shipping & Order Processing:
Shipping Partners
We ship via UPS & USPS
Verify Address
Please verify your correct shipping address BEFORE placing you order. We are not responsible for an incorrect address. Orders with incorrect addresses will need to be cancelled and resubmitted as we are not able to fulfill the request to change the address after the order has been placed. This is to protect against fraud, buyer/seller shipping protection, and is strongly encouraged to ensure complete customer satisfaction.
Processing and Shipping Times
Because we are a small family-owned business, our processing time is 2-5 business days, not including shipping. This means it can take up to a week to prepare, package, and drop your order off at the United States Post Office.
From there, all packages are shipped according to your selection upon checkout. Please calculate the processing AND shipping days to see if your package will arrive by your needed date. If you need an order quicker than this time frame you may request expedited shipping or simply message me with "RUSH MY ORDER" and I will be happy to assist you. This moves your order to an express line in our processing for an extra fee.
Shipping Date and Tracking Info
If you would like to see the status or estimated shipping date for your order after it is purchased, please refer to your account. In your account information, you will find all the order information as well as tracking numbers once shipped. If you have any difficulty locating this, please don’t hesitate to reach out to me directly as I’d be happy to assist you.
Lost, Stolen, or Delayed Packages
**IMPORTANT** USPS shipping times are estimates (exception is USPS priority 1-2 day). We are not responsible for lost, stolen or delayed mail. It is very rare that packages are lost or stolen however delays do occasionally happen and are out of our control.
Refunds and Exchanges:
RETURNS
If you have any problems with your order, please message me before leaving a negative review. Customer satisfaction and feedback is very important to us.
EXCHANGES
Exchanges are considered on a case by case basis. Saying yes to every exchange means slowing down processing times on orders and is difficult and costly for a small business to handle.
ALL SALES ARE FINAL unless we have made a mistake by sending you the wrong size or color. Please make sure you measure before ordering and ask any other questions you may want to know. I will be more than happy to answer them.
Additional Information:
Out of Stock
If a color or size says out of stock, don’t worry! Please check with us as we can update you when we will have more available for purchase.
Care Instructions — Clothing
Mild Detergent
NO Chlorine Bleach
Machine Wash Warm
Dry at Normal Setting
DO NOT Dry Clean
Made with love,
Please handle with care.
Thank you! ♥️