My Shop Policies
Welcome Message:
Welcome to YaNuts.com!
So what are you "Nuts" about?
YaNuts.com accepts Paypal, or go directed to our site yanuts.com to pay Visa, Master, American Express, Discover, online payment. All payments sent electronically are securely transmitted.
Shipping & Order Processing:
YaNuts.com has always believed that providing customers with superior service is the key to building loyal relationships. Our customer-centered philosophy is embraced by every customer and is evidenced by the policies we stand behind, including:
- 100% Satisfaction Guarantee - If you're not satisfied with a product you purchase from us you can return it to us for a full refund of the product price - no questions asked.
- We stock virtually every product we sell - to eliminate back orders and to get your purchase item to you as quickly as possible - almost always within 7 business days. If you need your order sooner, you can always request one of our Express Shipping options.
- Customer Service Support - If you ever have a question about a product, wish to place an order, or check on the status of your order, you can call at 1-855- "I Go NUTS" or 1-855-446-6887 and our fully trained customer service staff will be happy to help you.
- No Minimum Orders.
Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
Refunds and Exchanges:
Over the years we have worked very hard to develop and maintain a reputation for providing world-class customer service. You have our commitment that we will do everything we can to ensure that your every experience with us will be a positive one.
Satisfaction is guaranteed or we'll happily give you a refund for the shirts that you purchase (minus shipping/handling fees), provided they are unworn, and unwashed, and it is within 30 days of your order. The shirts must be in re-sell able condition, free from deodorant marks, pet hair and cigarette smoke odors.
HOW TO SEND IN YOUR RETURN:
We will provide a full refund for any unworn, unwashed item that is returned within 30 days of the date of purchase (minus shipping/handling fees). The shirts must be in re-sell able condition, free from deodorant marks, pet hair and cigarette smoke odors. Fill out the survey on your return form. Include the return form in your package. Place the return label provided, as well as proper postage on your package and mail it to the address listed below.
Mailing Address:
YaNuts.com
PO Box 11266
Westminster, California 92685
We can not process your return without your invoice #. If you do not know your invoice # please contact us. We will need to know your name and address in order to look up your order.
If you do not have your return form, please put your invoice number on a note in the box/package along with your name, address, telephone number, email address, and the reason for the return.
Additional Information:
EXCHANGE INSTRUCTIONS:
We are currently unable to offer exchanges. Follow the instructions for returns, and then simply place a new order for the new item(s) on our site. You will receive a full refund for your original order once we receive it (minus shipping/handling fees).
