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My Shop Policies
Welcome Message:
Hello everyone,
After fostering for 23 years and now in adoption probation for 4 wonderful kids.
My two older boys (5&7) have gone through a great deal of trauma, so I had empathy dolls made for them since there was nothing on the market for what I needed. They were wonderful however costly.
When my 7-year-old son lost his, it was traumatic and with the COVID-19 the company could not make me another one because they could not access the material needed. So, I googled and have discovered a wonderful and affordable empathy and play dolls for them. Yes, they both have two dolls each and bring them everywhere. It has helped them with their Anxiety, Trauma and how to show Empathy while providing a sense of security.
I was so impressed with the affordability and quality of these dolls that I have now become a representative for Rubens Barn.
Thought I’d share about my Family.
Sincerely,
Sylvie
Payments:
Paypal or E-transfer are accepeted
Shipping & Order Processing:
Free shipping to Canada
Shipping to U.S.A. flat fee 35$
Refunds and Exchanges:
We are sure you will love your new friend, however we understand that at times you might have second thoughts. If for some reason you are not satisfied with your Rubens Barn, you may return your doll within 14 days from its arrival for an exchange or for a full refund. Before this, please contact us first at Sylvie@SoftPlayandEmpathyDolls.com
Please ensure that the doll is in the same shape as when (s)he arrived to you and with all tags/labels attached. The return should include the order receipt/confirmation (preferably printed out) with your name, postal address, email address and order number. We do not cover the cost for the return shipping.
Once your Rubens Barn returns back to us, we will send you a new one or refund you as soon as possible within 30 business days at the latest. We will refund the price that your doll was purchased at.
Additional Information:
Shaping a kinder future through play!