Catalina Treasures
My Shop Policies
Welcome Message:
Payments: PayPal
Shipping & Order Processing: We ship from our warehouse in Murrieta, Ca. using commercial carriers. Our motorized bikes are mounted on a pallet, surrounded by a metal frame covered in heavy cardboard and plastic wrap. We generally ship within 2-3 business days.
Refunds and Exchanges:
The warranty starts the day the scooter is delivered to you. This warranty covers factory defects and defaults only. We do not cover misuse or broken parts caused by the user or by any other event. FastMobilityScooter.com will pay for standard shipping service costs on the first warranty shipment only. Any additional warranty parts that are needed will require the customer to pay all shipping costs. Battery Warranty We offer a full 6-month even trade warranty on defective batteries.
If any battery should become faulty within the specified warranty period we will replace the battery free of charge. FastMobilityScooter.com requires that defective batteries be returned to us for exchange. FastMobilityScooter.com does not pay the shipping fee's to return the batteries to us however we will pay to ship the replacement batteries back to you. If you have questions about our warranty, please contact our support department by opening a ticket only. A friendly representative will get back to you quickly. Our support department winter hours are Monday through Saturday 10am to 2pm Pacific Standard Time. Summer hours are 5 days per week.
What is covered & what is not covered: 1. Shipping damage: Should your item arrive with damage that is a direct result of the assigned shipping carriers mishandling, FastMobilityScooter.com will replace those damaged parts free of charge under warranty as long as the damage is reported immediately after delivery. In the event that the damage is determined to be extensive, (digital photos may be required by e-mail), at FastMobilityScooter.com discretion and after careful consideration, FastMobilityScooter.com may arrange to have the item picked up and returned to FastMobilityScooter.com for free replacement. FastMobilityScooter.com will provide technical support via phone or through our Support Help Desk to assist customers with the replacement of parts but will not pay labor charges to install such parts. 2. Tires, tubes & kick stands: These items are NOT covered unless they are damaged as a result of shipping. 3. During your applicable warranty period: FastMobilityScooter.com will replace any defective part free of charge and free of shipping charge to the end user of the scooter. FastMobilityScooter.com may require certain parts to be returned to FastMobilityScooter.com before replacing those parts. Shipping costs back to FastMobilityScooter.com must be paid for by the end user / customer. Call tags will never be issued. Warranty: "Manufactures defects will only be covered" (Damage must be reported to us immediately. 15 DAY RETURN POLICY (Satisfaction Guarantee) (Added 12-10-2008) Note: Customer is responsible for returning merchandise at his or her own expense. All shipping charges are non-refundable. If during the first 15 days you choose to return merchandise purchased from FastMobilityScooter.com for a replacement or refund less shipping, please review the terms and conditions below. If you fully agree with these terms and conditions and wish to proceed with your return go to FastMobilityScooter.com and request an R.M.A. (Return Merchandise Authorization). Within 1 - 2 business days of submitting your request, a team member from our support department will contact you with further instructions. Returns for refund will only be authorized during the first 15 days after delivery. After 15 days RMA’s for replacements only will be authorized.
Return Terms and Conditions Customer is responsible for returning merchandise at their own expense.
Merchandise must be received in 100% new, re-sellable condition. Merchandise is not eligible for refund if it has been ridden, worn, used, abused, damaged in any way or gas has been added to the fuel tank. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging.
Customer must initiate return shipment of the merchandise within 15 days of the purchase date.
Preparing your product for Authorized R.M.A. return shipment: 1. Re-pack the merchandise securely in its original packaging, include the original contents of the box; warranty cards, Manuals, accessories, promotional items, etc. 2. Include a copy of your invoice. 3. Include a copy of the RMA notice you have received from us via our support department help desk. 4. Clearly print your RMA# on the return shipping label (on the outside of the box).For your protection we recommend all returns be sent via UPS, Federal Express, DHL or other courier that issues a tracking number. We recommend that the shipment is insured. The customer is responsible for damage or loss during return shipping. 5. Freight collect and COD packages will not be accepted. At the discretion of FastMobilityScooter.com, returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. If accepted, items returned without an RMA# are subject to an additional 15% restocking fee. *All shipping charges are non-refundable. *Customer is responsible for returning merchandise at their own expense.
Once merchandise has been accepted for refund, credit will be applied to the account through which payment was originally made immediately. Signature Required Option: We make a Signature Required Service available to all our customers at the time of purchase for a minimal fee. If this service is not purchased FastMobilityScooter.com Scooters will not be responsible for packages that have been left at the recipient's door and consequently lost and/or Stolen. Order Cancellation Policy: Before completing your purchase, please confirm that you have selected the correct item(s), color(s), accessories, etc. Due to the high volume of orders we receive and the speed at which we process these orders, once an order is placed it is generally processed & shipped immediately therefore we have a NO cancellation policy after an order has been placed. Electronic Parts: Electronic Parts are non-returnable. Please make you're selections wisely when purchasing parts. Contact our parts department for more information. Our parts department can be reached by email or by phone 951-566-2188. Lifetime Technical Support: Lifetime technical support is provided to each customer that purchases an FastMobilityScooter.com. to contact Technical Support e-mail us at tech@ehandygadgets.com and an ackowledgement will be sent to you. If you would like to speak to a technician by phone, include your phone number on your email and ask the technician to contact you. Disclaimer: FastMobilityScooter.com Wholesale Distributors is not responsible for the proper or improper use of merchandise sold. We care about our customers and urge you to exercise caution and take necessary safety measures to protect yourself while engaging in cycling. FastMobilityScooter.com encourages, begs, and asks that you wear a helmet and use appropriate lighting while riding at night regardless of the legal requirements in your particular state. Potential customers, you should check with your local law enforcement agency before purchasing about age requirements for riding electric scooters, gas scooters & pocket bikes. Some states may have laws restricting the use of these items on public streets, generally all states allow them on private property such as campgrounds, parks etc....but many states have age requirements and most states require helmets and protective equipment to be worn by certain age children. Pocket bikes with racing slicks should not be used on wet or slippery roads. Please always scoot safely. Know your laws before you go scootin. We will not take back a scooter if you find your laws do not permit your child to ride it. Check first.
Additional Information:
