My Shop Policies

Welcome Message:
Welcome to Ailes! We are thrilled to share our natural hair care products with you. Our mission is to help you achieve healthy, strong, and beautiful hair with high-quality, handcrafted formulas. Thank you for supporting our brand—we’re excited to be part of your hair care journey!

Payments:

We accept all major payment methods, including credit/debit cards and PayPal. Payment is required at the time of purchase to secure your order. All transactions are safe and encrypted for your security.

Shipping & Order Processing:

Orders are processed within 1–2 business days. We ship within the United States using trusted carriers. Domestic shipping typically takes 3–7 business days. Tracking information will be provided once your order has shipped. Please ensure your shipping address is accurate to avoid delays.

Refunds and Exchanges:

Your satisfaction is important to us. For all products except Ailes Hair Growth Oil, if you are not completely happy with your purchase, please contact us within 14 days of receiving your order to request a refund or exchange. Products must be returned in their original condition and packaging. Shipping costs for returns may apply unless the product is defective or damaged.

Please note: Ailes Hair Growth Oil is non-returnable due to hygiene and safety reasons.

Additional Information:

• All products are for external use only.

• Keep out of reach of children.

• For best results, follow the instructions provided with each product.

• If you have any questions or need assistance, our customer support team is happy to help. Contact us at volcyjhoanne@yahoo.com