Capelta
Purchasing
Depending on availability, purchases may be made either directly through capelta.com or through the assistance of our online personal shoppers. Online purchases from this section of the website may be made by residents of the U.S., for delivery to clients in the US, including Alaska, Hawaii and Puerto Rico.
Product Availability
Capelta boots available for purchase online. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order. Each client may make online purchases of up to four items per style.
Pricing
Prices displayed on the Capelta website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will treat the order as cancelled.
Title to products you order on this website and risk of loss or damage to products, passes to you upon delivery, provided that we have received payment in full for the products.
Capelta online offers price adjustments for online purchases on first markdown only. Specifically, if an item has been reduced from its full price, we will credit you the difference. A price adjustment request must be made within 10 days of the order date for the price adjustment to be honored. Please contact us by sending an email to clientservice@capelta.com. We will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.
Payment
Capelta accepts the following forms of payment for online purchases:
• Visa
• Mastercard
• American express
• Discover
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization and confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order but will be authorized for $2 for verification purposes.
Shipping and Delivery
For security reasons, Capelta online purchases will require an adult signature upon delivery. In addition, purchases may not be shipped to P.O. boxes or APO/FPO addresses, which are not available through UPS.
All purchases are shipped via UPS. To estimate the total delivery time for your purchase, please allow one to two business days to process your order for shipment, in addition to the time indicated by your preferred shipping method (i.e. UPS next day, second-day, ground). Orders are processed and delivered Monday through Friday, excluding holidays. Capelta cannot be responsible for unanticipated delays.
Shipping Methods and Fees
Mainland
Next Day
$30.00
Second-day
$25.00
Ground
FREE
Alaska, Hawaii, Puerto Rico*
Next Day
$30.00
Second-day
$25.00
*Ground not available
Tracking
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. In addition, we will email a delivery confirmation once we receive notification from UPS that your purchase has been delivered.
To ensure the security of you delivery, we do not provide tracking numbers, but maintain a tracking number for each delivery. If you are not completely satisfied or if there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email to clientservice@capelta.com
Returns
For online purchases, Capelta will accept merchandise in its original condition for a full refund when accompanied by the original sales slip. We will not accept merchandise that has been worn, used, altered or damaged. Returns will be processed within 5-7 business days of receipt. Refunds may only be issued in the same form as was utilized for payment. Full-priced merchandise must be returned within 30 days from date of delivery; however, sale merchandise must be returned within 15 days of delivery.
Easy-to-follow instructions for returning merchandise are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.
We recommend shipping returned merchandise via UPS or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Capelta will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Contact Us
For additional assistance concerning our online store or your online purchase, please contact us via email at clientservice@capeltai.com
