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Harmony House Music Group
Welcome to our shop, we hope you find something that fits your style!
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My Shop Policies
Welcome Message:
Welcome to the official Taste of Soul Merch Shop! 🎸
Grab the official gear, vinyl, and exclusive tour threads right from the source. Use code [BANDFAMILY10] at checkout for [10%] off your first order.
👉 [Shop the merch]
Payments:
Credit/debit cards, ACH/direct deposit, digital wallets (Apple Pay, Google Pay), PayPal.
Shipping & Order Processing:
1. Order Intake & Verification
- Order Placement: A customer places an order via an e-commerce store, phone, or sales representative.
- Order Capture & Validation: The system captures the order details (product SKU, quantity, customer shipping address, and payment confirmation).
- Inventory Check: The system or warehouse software verifies if the requested stock is available.
2. Warehouse Operations (Pick & Pack)
- Pick List Generation: A digital or physical pick list is generated, mapping out the fastest route through the warehouse shelves.
- Picking: Warehouse workers or automated systems collect the designated items from storage bins.
- Packing: Items are placed into appropriate boxes or mailers with protective cushioning (such as bubble wrap or paper) to minimize dimensional weight and damage risk.
3. Shipping & Transit
- Carrier Handoff: Packages are staged, loaded, and handed over to a delivery carrier (such as USPS, UPS, FedEx, or DHL) via pickup or drop-off.
- Origin Scan & Tracking: The carrier scans the package, triggering automated tracking updates and notifications for the customer.
- Linehaul & Sorting: The shipment moves through regional sorting hubs and long-haul transport.
- Last-Mile Delivery: The package is assigned to a local driver and delivered to the recipient's doorstep.
4. Post-Delivery & Exceptions
- Delivery Confirmation: Proof of delivery is logged by the carrier.
- Returns & Support: If items are damaged, incorrect, or unwanted, customer support processes returns, exchanges, or refunds through reverse logistics.
Refunds and Exchanges:
Most festival-operated merchandise booths do not allow post-event returns or exchanges unless the item is proven to be physically defective or misprinted at the time of purchase.
Additional Information:
