My Shop Policies

Welcome Message:

 Welcome! Each and every Vicki Stephens handbag is made with love by my own two hands. My mission is to make bags that are cute, durable, and easy to care for, and I hope you'll be happy with your purchase.

Payments:

 Payments are accepted via Visa, MasterCard, Discover, or American Express.

Shipping & Order Processing:

 All Ready to Ship orders are mailed within 24/48 hours after payment is received. It is usually the next business day, however things do come up. Custom orders are mailed out within processing time stated in listing.

All orders are shipped via USPS Priority Mail with insurance and tracking #.

International orders are shipped via USPS First Class International. Please Note: Packages are non-trackable once they leave the US postal system. All customs and other fees are the sole responsibility of the buyer.

Refunds and Exchanges:

 If you have any concerns or problems with your order, do not hesitate to contact me. Please be assured that I put a great deal of care and work into each of my products to ensure they will meet your expectations. We can work together to figure out a refund or exchange. Items must be returned within 7 days of purchase for a refund.

Items that are personalized can not be returned, unless there is an issue with quality.

Additional Information:

 Custom orders are enjoyed! Please send me a conversation. We appreciate your business and would like to do anything to keep our costumers happy and coming back. If there is an issue please contact us and we will fix the issue right away. We also appreciate requests for new items and wold love to hear any ideas you have.