My Best Jewelry
My Best Jewelry Policies
Welcome Message:
HAPPY HOLIDAYS!
Enjoy incredibly gorgeous jewelry BELOW MARKET VALUE!!
Chance to buy UNIQUE, HIGH QUALITY 925 STERLING SILVER JEWELRY at DISCOUNT PRICES! We offer UNIQUELY SELECTED PIECES FROM IN-HOUSE as well as SELECTED JEWELRY CRAFTSMEN. We hope you'll enjoy our selection.
Payments:
All payments are processed through PayPal so your information is safe and secure. You may pay using either Visa, Mastercard, American Express, Discover. If you have a paypal account, you may also use that method as well.
Shipping & Order Processing:
Items are shipped within 2-3 business days. We offer free shipping for items totaling $100.
We are currently using USPS priority mail to ship all items within the continental United States.
Refunds and Exchanges:
My Best Jewelry wants you to be a happy customer. We want you to be completely satisfied with the jewelry that you receive from us, as we only sell high quality products. We do understand that you may not like your purchase for some reason. You may return or exchange your jewelry within 7 days of purchase if you are not satisfied with it. The jewelry must be returned in its original condition for a refund or exchange. To return jewelry to My Best Jewelry, please follow the steps below.
1. For an exchange, indicate on the invoice what you wish to exchange the silver jewelry for. Your account will be credited for the amount of the returned jewelry, and then charged for the replacement silver jewelry. Be sure to include the jewelry item name, number, and price. It is very important to include your daytime phone number in case we have to contact you. In order to receive a refund or exchange, the jewelry must not show signs of damage, wear or alteration.
2. Please indicate a reason for your return on the invoice that was included with the shipment of jewelry. Your feedback is very important to us!
3. Place all the original packaging in the return box, including your jewelry, box, pouch, any free gift and a copy of the invoice.
4. Write the word EXCHANGE or RETURN on the outside of the package, to indicate the type of processing. You may return or exchange any item except "Final Clearance" items within 7 days of your purchase. We do not require an ITEM number for returns or exchanges.
5. YOU MUST SHIP TO US VIA THE US POSTAL SERVICE TO OUR ADDRESS. We will only accept returns & exchanges that are sent to our ADDRESS. We recommend using Delivery Confirmation to track the delivery status of your package and you must apply postage to the returned package.
6. Once your jewelry return is received, it will be processed within 10 business days. My Best Jewelry.com will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 15 business days of receiving your returned jewelry item. Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction.
7. If your purchase entitled you to free shipping based on the total of your order, and your returns drop the total of your order below the threshold that allowed you to have free shipping, we will charge you for the shipping cost of the original order. 8. If your purchase entitled you to a free gift based on the total of your order, and your returns drop the total of your order below the free gift threshold, we ask that you return the gift. If you would like to keep the gift, we would charge you the value of the gift, which is stated on our free gift offer. If you need to return jewelry to us, please address the package like this:
Attn: Cassian A. Karim
My Best Jewelry - EXCHANGE: 3034 Wallace Ave, suite #1a, Bronx, NY 10467
or
Attn: Cassian A. Karim
My Best Jewelry - RETURN:3034 Wallace Ave, suite #1a, Bronx, NY 10467
Additional Information:
Frequently Asked Questions:
Tracking my order? - Each order generates a tracking number which is easily accessible on our website and has been emailed to you once the order has been shipped. Simply log on and you will be able to view the status of your order. Or click on the URL provided in your email.
