My Shop Policies

Welcome Message:

KABO (Welcome): Orja Organix is an African sourced company-bringing you the best from the motherland. Our products are produced by Nature's Best- The earth. Many of our products are made from fruits, roots, stems and leaves. 90% of all items are made by hand. We strive to provide all our customers with great customer service. Proceeds from the sale of these products will be used to empower young entrepreneurs in communities in poverty stricken areas in Sierra Leone, Ghana and other surrounding countries.

Payments:

PAYMENT OPTIONS

   

Shipping & Order Processing:

Orders will be shipped using USP or UPS.

Refunds and Exchanges:

YOU CAN RETURN ANYTHING FOR THE FOLLOWING REASONS.

All the items you want to return must be returned within 7 days of the arrival date. There is a 20% restocking fee for anything returned after 7 days. No returns are accepted 20 days beyond the purchase date. Returns received without this paperwork will slow down your return, and may cause confusion and cost you a fee.

• No returns on used personal care items
• Clothing must not be soiled or laundered.
• Bolts of fabric can not have been cut

What To Do If Something Is Damaged

Damages must be reported within five business days in order to process the appropriate claims.

• Do not discard the original shipment box or its packaging.
• Do not return damaged items without notifying us first to obtain instructions
• Do note any damages to the exterior of the box on the invoice received with the package, and highlight all damaged items.
  
  

You can simply send the items, along with a copy of your invoice to:

Orja Organix, 5501 Wesconnet Blvd, Suite 382043 , Jacksonville Florida 32238

If you ask for a refund, it will be processed 24-48 hours after we have processed your return.

Thank you for your business. We appreciate you!

Additional Information: