Positive Vibes Candle Company
My Shop Policies
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Payments: Pay Pal- Credit Card
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
- Gift cards - non-refundable
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Damaged
If your item arrives to you damaged, please take pictures of the damaged item (for example, a broken/cracked candle jar) as well as its original shipped box/packaging and send them to us via a message within 72 hours of delivery. Do NOT light a damaged candle. We will happily ship you a replacement!
Weather
In the summertime, the wax may melt due to extreme heat. In the wintertime, the wax may crack due to the cold, but this will not affect the burn quality of your candle or the melt quality of your melts. We will NOT accept returns on candles/melts affected under these conditions. Please keep track of the shipping/delivery status of your item and remove it from your mailbox promptly. Remember: mailboxes are like mini ovens in the summer, mini freezers in the winter!
Wrong Address
PLEASE double-check your address before purchasing. If you accidentally used the wrong address when making your purchase, message us immediately! We may not have sent your item out yet and can fix it! However, if the item has already been shipped, unfortunately, there is nothing we can do once we pass it to the post office. We will NOT issue refunds for items sent to the wrong address. If the package is returned, you must pay for shipping costs again to be resent to the correct address.
Additional non-returnable items:
Lost items
Once we pass the item onto the post office for shipping, the item is no longer under our control. If you believe your package has been lost, please first contact your local post office for assistance and present them with your tracking number. Many of these occurrences can be resolved directly with the post office.
Our Wax
You will notice "soy blend" is mentioned on our labels. Our wax includes soy wax, but our candles are NOT 100% soy. Actually, it's a blend! Our wax is part soy (52%) and part paraffin (48%). While the soy helps to increase the longevity of the candle's burn life, the paraffin improves the strength of the scent, allows for beautiful color retention, and ensures even burning throughout the life of the candle. It is the best of both worlds!
COVID-19
The postal service is currently experiencing longer than usual delivery times due to COVID-19. Please be advised that while we will work to ship your item out to you promptly, once the item leaves our hands and is passed onto the postal service, delivery speed is 100% out of our control. If you are purchasing an item for a certain date or special occasion, we strongly recommend ordering well in advance. We appreciate your patience.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at luberta.prude@gmail.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at luberta.prude@gmail.com and send your item to POSITIVE VIBES CANDLE COMPANY, 6308 NIGHT SKY DR, CHARLESTOWN IN 47111-8979, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to POSITIVE VIBES CANDLE COMPANY, 6308 NIGHT SKY DR, CHARLESTOWN IN 47111-8979, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping & Order Processing:2-5 days
Additional Information:
