SerenityOtter Photography
My Shop Policies
Welcome Message:Thank you for stopping by! Hope you enjoy my shop. And if you find you enjoy an item enough to purchase, thank you! And I will strive to provide the very best service possible. Please contact me with any questions, or possible requests for a particular shot.
Again, thank you for stopping in!
Payments: I accept Pay Pal or credit card payments
Shipping & Order Processing:Once order is received I immediately send order to photo lab and have it shipped directly to you. Prints only pay no shipping. Prints that are mounted shipping costs will vary depending on size/weight of item when shipped. If you would like a particular print mounted please contact me for options and pricing for that particular print mounted and shipped.
Refunds and Exchanges: Prints/products are shipped directly from photo lab. If it arrives damaged, please notify the photo lab directly for a replacement and let me know so I can follow up to make sure everything is to your satisfaction. If you find you truly do not like the item upon receiving, you may ship it, at your expense, to me and once received I'll issue a complete refund minus shipping.
Additional Information: Please never hesitate to contact me directly with any questions or concerns.
