Valhalla Leatherwork
Valhalla Leatherwork Policies
Welcome to Valhalla Leatherwork. All of the leatherwork you see here is done by me, Dan Cole, personally. I don't outsource any of the work. I want to thank you for taking the time to visit my shop. People don't thank customers enough for coming in. It is only by customers doing that the company is able to do any business. So, I would like to thank you for taking time out of your day and/or Internet time to visit my Festival Marketplace shop.
Payments:
Full payment is expected at the time the order is placed. I used to let the customer pay me when I had finished the leatherwork & sent it to them. Which I realize is pretty naive. But I trusted people. After having a couple of my pieces of my work sent out & not getting any payment, I have put this policy in place. I am sorry that it is only the actions of a few people that have caused this to be.
My payment methods are pretty simple. You can pay me by money order sent to me. Please do not send cash. There is no way of verifying either my receiving of it or of your sending it (no offense meant).
You can also send me a check but I would need the whole amount of the order & would have to make sure that the check clears before I would be able to do anything with your order.
You can also use PayPal to make your payments for the leatherwork that you would like to have me make for you.
Shipping & Order Processing:
I use the flate rate system that the Postal Service has. This way I don't need to calculate out how much your shipping is going to be. Most items will be around $7.50 or $15.00. I don't charge for handling because that is just stupid. Of course I'm going to handle it so that I can ship it to you. What kind of idiot thinks that they can ship stuff without handling it.
Refunds and Exchanges:
I guarantee my work for life under normal wear & tear. If any of my work fails to live up to that there are 3 ways that this can be handled.
1.) You can have them item sent to me & I can fix it. I would also send you a refund for the shipping cost.
2.) You can request a new item be made for you.
3.) You can ask me for a full refund, including the shipping costs you incurred to return the item to me.
One exception to these policies are in reference to #2. I am sorry but for something like a handbag or whole gun rigging, I would not be able to make a completely new one for you. However, you can either e-mail me (Odin@ValhallaLeather.com) or call me (520-907-1724) & we can come to some type of arrangement.
Again, I would like to thank you for taking time out of your day to come & visit the Valhalla Leatherwork Festival Marketplace.
Yours truly,
Dan Cole (owner, sometimes called Emperor)
