Brenda's Fused Glass
My Shop Policies
Welcome Message:
Welcome! I make fused glass pieces. All pieces are handmade by me and annealled properly. I take pride in well made items that show imagination and personality. If you have any questions about the items listed, please don't hesitate to send an e-mail to me. Thank you for visiting Brenda's Fused Glass. Come back soon!
Payments:
Payment will be accepted through Paypal ( due at time of purchase) or money order only. Paypal is the fastest way to process your order. You do not need a Paypal account to purchase through Paypal. You may use your credit or debit card to make your purchases. Please no personal checks. If submitting payment via money order, payment must be received within 7 business days or transaction will be cancelled.
Shipping & Order Processing:
Your purchase will ship via USPS (UPS for larger items) within 3 business days of cleared payment. Insurance for the purchased amount is included in the shipping cost. Items are carefully packed for shipment by using bubble wrap and paper and placed in a sturdy box . Broken items are the responsibility of the buyer. Additional insurance can be added onto your shipping cost upon request. Shipping only within the continental United States, at this time. No P.O. Boxes please.
Shipping confirmation will be sent via email.
If the item is a gift, please state the address the item is to be sent to, at time of purchase. Otherwise the item will be sent to the address on your account or on your money order.
Expedited shipping can be requested at time of purchase. This will be an additional charge.
Recycled boxes & packing materials are used whenever possible.
Refunds and Exchanges:
If you wish to return an item, the return shipment must be made within 3 business days of your receipt of the item. The item must be received by me in new condition. Initial shipping cost will not be refunded. Cost of item will be refunded upon our receipt of the item in new condition via the same method you used to make payment.
No refunds for custom orders
Additional Information:
NOTE: My items are handmade. There may be bumps, bubbles, or grooves in the glass; this is the charm and beauty of them. Please remember when ordering that each computer monitor differs in colors. The pictures posted of my pieces are as close as I can get to the original work however your monitor may show the color off just a bit.
Although my items have been annealed properly and are durable they are fragile! Glass is fragile and may break if you drop it. I don’t recommend that the piece be handled by children.
Hand washing with mild soap and water is recommended. No abrasives, this may scratch the surface.
In the unlikely event that there is a problem with the item please let me know within 24 hours of receiving
