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My Shop Policies
The Cosmic Soaper has become extremely popular with people who choose a simple, eco-based lifestyle using quality products. Our soap is made with organic, home-grown ingredients where possible and is scented with only natural essential oil blends. No animal products and no chemical fragrances are allowed at The Cosmic Soaper.
The Cosmic Soaper studio is a calm, peaceful environment located in Fair Oaks, CA. Our name comes from an understanding that while the cosmos and universe are vast, we can individually harness positive source energy to create a better life for ourselves and those around us.
Disclaimer: Although allergic reactions to our pure and natural ingredients are uncommon, we recommend you test our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.
Shipping/Handling: We ship within 1-3 business days via USPS unless you are ordering a pre-order. In that case, we will ship everything in one shipment on the pre-order ship date noted unless you contact us to make other arrangements. We will package your order to accomodate the lowest shipping cost possible. If you live within 10 miles of the Fair Oaks, CA area you may have your order delivered or you may choose to pick it up.
Returns: All orders come with a 30 day money back guarantee. Simply return the merchandise with the original invoice and a note stating your reason for return and we'll gladly refund your purchase price. Shipping & handling charges are not refundable.
Cancellations/Additions: Please check your order carefully BEFORE you check out. If you need to make a change later, call or email us ASAP. Canceled orders that have already been packed will incur a 15% restocking fee.
Incorrect, Damaged or Lost Goods: Save all contents and packing materials and contact us within 3 business days. If you suspect your package is lost, contact us immediately. Failure to contact us promptly voids any responsibility we may have had.
Privacy: We never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) technology.