My Shop

Audrey Jones Design

In order to process your request you must contact me first within 7 days of delivery.
Ship items back within 21 days of delivery.

Returns will only be accepted if they are in their original unused condition and packaging. We will not honor returns that have been altered in any way or damaged during shipping.

I do not accept cancellations-Please contact me if you have any problems with your order
Returns and exchanges are not accepted on:

• Items returned after 21 days from the original ship date
• Custom orders
• Items purchased on sale

Your refund will be credited to the form of payment you used for the original purchase of item and for the purchase price of item, less

• the original shipping fee (if any)
• 5% restocking fee

The above charges do not apply to exchanges
Conditions of Return
Buyer is responsible for return shipping costs.
For your protection, we advise that all returns are sent back to us by a traceable carrier and insured at your own expense.
Damaged Item?
In the rare event that you should receive a product that was damaged in shipping, contact us within 48 hours of delivery so we can resolve the issue. If carrier delivers a visibly damaged package, please send us photos showing sealed package before opening it so we can send proof of damage to carrier.