My Shop Policies
Welcome Message:
Payments:
Shipping & Order Processing:
Shop Policies - Cutting Edge Knives
1. Shipping Policy
Processing Time: Orders are typically processed within 8-10 business days due to the nature of our kits. We strive to fulfill orders as quickly as possible. Orders placed on weekends or holidays will be processed the next business day.
Shipping Carrier: Orders are shipped via USPS, UPS, or FedEx, depending on the order size and destination.
Shipping Costs:
Shipping fees are calculated at checkout.
At this time, we do not offer free shipping.
Delivery Time: Most orders arrive within 10-14 business days, but delays may occur due to carrier issues or high demand
2. Return & Refund Policy
Faulty or Damaged Merchandise Only: If you receive a defective or damaged product, please contact us within 7 days of delivery to arrange a replacement or refund.
No Change-of-Mind Returns: Due to the nature of our products, we do not accept returns or refunds for buyer’s remorse. Please review your order carefully before completing your purchase.
Refund Processing: Once an issue is verified, refunds will be processed within 5-7 business days back to the original payment method.
To report a faulty or damaged item, email 📧 rtburroughs@yahoo.com with your order number and photos of the product.
3. Warranty Policy
Many of our knives come with a lifetime guarantee. If a knife breaks under normal use, the manufacturer will replace it.
To claim a warranty, visit the manufacturer’s website or contact us for assistance.
4. Payment Policy
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Payment is due at the time of order. We do not offer cash-on-delivery or installment plans at this time.
5. Privacy Policy
Your personal information is used solely for order processing and shipping.
We never sell or share customer information.
We provide a secure checkout process for your protection.
6. Contact Us
For any questions or concerns, reach out via:
📧 Email: rtburroughs@yahoo.com
📍 Business Hours: Monday - Friday, 9 AM - 5 PM