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Frequently Asked Questions

Member FAQs, Festival/Promoters FAQs, Seller questions

Is my credit card information viewable in a non-secure page?

No. The credit card number that you see in your Account Details page has all but the last 4 digits blanked out, and the card number is coming to that page from a different location than the remainder of your profile information -- in other words, the card info is not stored together with any of your other information.

When you click on "Upgrade/Renew", or go to the Pro Membership order form, you go to a secure page: the web address of that page begins with "https:", and the "s" means secure.

Tags: card, credit, privacy

Seller questions

Why do I need to have a credit card on file to be a seller?

When you make a sale, your commission will be taken out of your credit card on file (0% - 10%, *depending on which shop plan you select). Check out this FAQ to learn about shop options.

You can select your shop plan in My Account, click "Upgrade/Renew" on the right.

(*Though there are no commissions charged for the Ultimate Shop plan, you still need to have a card on file for your monthly fee payment.)

Tags: charge, charges, commission, creditcard, fee, fees, marketplace, plan, products, sell, sellers, shop