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Please call us 800-200-3737 or send an .
Please call us 800-200-3737 or send an .

FAQ

Member FAQs

If the song is an mp3 file (with compression set to 320 kbps max) it is not further compressed. For the best results, make an mp3 from the original, uncompressed recording. If your song file is in a format other than mp3 or exceeds 320 kbps as an mp3, it will be compressed and saved as an mp3. Pro members are allowed a little higher quality compression level.

Tags: audio, compression, file, mp3, music, song, specs, upload, uploading

We scale your images down so it is not exactly possible to blow them up to a printable size for profit or personal use. Without the source image, in high resolution format, it is near impossible to recreate the image in a high enough quality to print it for display.

All artists who post their work on the web face this concern. Another option is to add a watermark over your image before uploading it.

Tags: artist, artwork, concerns, image, images, photo, photograph, plagiarism, print, upload, use, watermark

Member FAQs, Festival/Promoters FAQs

Uploaded photos must be a minimum of 320 pixels wide for a quality image display. Anything below this size will not be allowed.

Profile Picture

  • Select "Modify Profile" under the "Your Profile" tab in "My Account."
  • Scroll to the bottom and click "Upload or Choose Existing Image."
  • Click 'browse' in the pop up window, find the folder where the photo is stored.
  • Select the photo and click the "open" (the photo is now selected).
  • Click the "Save Changes" button.
To change your profile picture, click the "Change Image" link to the right of your photo in "modify profile".

Gallery Pictures
  • Select "Add Photo" under the "Gallery" tab in "My Account."
  • Click the "Upload or Choose Existing Image" button.
  • Enter the title of your photo (required).
  • Click 'browse' in the pop up window, find the folder where the photo is stored on your computer.
  • Select the photo and click the "open" (the photo is now selected).
  • Click the "Save Changes" button.

Photo Upload Specifications
  • We re-size your image on upload to maximum size of 750x550 pixels.
  • There is a disk space limit per level. You will be notified of this when you upload an image.
  • Acceptable formats are JPG, JPEG, PNG and GIF.

15 images are allowed @ Level 1, 30 @ Level 2, & 60 @ Level 3. Profile image does not count towards these. Image count is based on usage, even if it's the same image in multiple places of your profile.

Tags: gallery, image, images, media, photo, photograph, picture, pictures, profile, shop, upload

Festival/Promoters FAQs

You can upload a unique image to accompany each event. The upload image option is in the top right corner of the 'edit event' form. Head over to "Manage My Events" to get started. Be sure your event photo is at least 320 pixels wide.

To change or edit a previously uploaded image, click 'change image' in the event 'edit event' form. After image changes be sure to click 'save changes' at the bottom of the 'edit event' form.

Keep in mind once you have added a profile image, that will show with your events until you add a separate event image. If you add an image to one event and not others, the profile image will appear with events that have no event image added. Viewers will be able to see both your event photo and your profile image, once both are added. If you have not added a profile image or event image, one of our default images will show with your event. You can upload a profile pic in Modify Profile.

Tags: event, fair, image, listing, photo, picture, show, upload

The ability to upload documents and applications is a Pro Member feature. For more information on Pro Membership, please go here. To become a Pro Member, go here.

To upload your application, go to "My Account" and look for the "My Applications" link across the gray toolbar. Click that, and then select "Upload Document". Add a title and description for your document. Keep in mind that when visitors go to download your application, they will be taken to a page with all of your uploaded documents listed, so make your title specific to that particular application (ie: if this is a vendor application for an event, list the name of the event in the title).

Next, choose your application file. This file needs to be available for upload on the computer or network you're attempting to upload from. We accept the following file formats: pdf, doc, docx, odt, txt. If your application is in a different format, please convert it before attempting to upload. There are many free document editors available to do so with. If you have previously uploaded documents or applications into your profile, and want to make multiple copies, click the "Choose From Uploaded Documents" documents, and select a file from there to use as your new uploaded document.

After your title and description are set, and your file is selected, click "Upload Document" to upload it. If you need to edit or remove documents after uploading them, go back under the My Applications tab, and select the appropriate action there.

Your applications are available to view & download from your profile and your event listings.

Tags: application, applications, document, event, feature, features, member, pro, promember, promote, promoter, upload

Seller questions - Also, view our Seller Tips page.

We scale your images down so it is not exactly possible to blow them up to a printable size for profit or personal use. Without the source image, in high resolution format, it is near impossible to recreate the image in a high enough quality to print it for display.

All artists who post their work on the web face this concern. Another option is to add a watermark over your image before uploading it.

Tags: artist, artwork, concerns, image, images, marketplace, photo, photograph, plagiarism, print, products, sell, sellers, upload, use, watermark