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  • General FAQs
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Frequently Asked Questions

Member FAQs

If the song is an mp3 file (with compression set to 320 kbps max) it is not further compressed. For the best results, make an mp3 from the original, uncompressed recording. If your song file is in a format other than mp3 or exceeds 320 kbps as an mp3, it will be compressed and saved as an mp3. Pro members are allowed a little higher quality compression level.

We scale your images down so it is not exactly possible to blow them up to a printable size for profit or personal use. Without the source image, in high resolution format, it is near impossible to recreate the image in a high enough quality to print it for display.

All artists who post their work on the web face this concern. Another option is to add a watermark over your image before uploading it.

Member FAQs, Festival/Promoters FAQs

Keep uploaded photos at a minimum of 320 pixels wide for a quality image display. Anything below this size will appear small and/or pixelated.

Profile Picture
  • Select "Modify Profile" under the "Your Profile" tab in "My Account."
  • Scroll to the bottom and click "browse", look to the right of "Upload New Profile Image".
  • In the pop up window, find the folder where the photo is stored on your computer.
  • Select the photo and click the "open" (the photo is now selected).
  • Click the "Submit Changes" button below.
  • You will see a progress status bar and a success message when finished.

To change your profile picture, there is a "Delete this Profile Image" check box to the right of your image at the bottom of "modify profile." You must first click that check box and then click "submit changes" at the bottom. Once that is done, you may upload a new picture using the instructions above.

Gallery Pictures
  • Select "Add Photo" under the "Gallery" tab in "My Account."
  • Enter the title of your photo in the first field (required).
  • Click on the "Browse" button.
  • In the pop up window, find the folder where the photo is stored on your computer. Select the photo and click the "open" button (the photo is now selected).
  • Click the "Add Photo" button below.
  • You will see a progress status bar and a success message when finished.

Photo Upload Specifications
  • There is no maximum limit on the size of the image you can upload from your machine. However, there is a minimum size limit of 320 pixels wide. This is to ensure photo quality.
  • We re-size your image on upload to maximum size of 750x550 pixels.
  • There is a disk space limit per level. You will be notified of this when you upload an image.
  • Acceptable formats are JPG, JPEG, PNG and GIF.

Festival/Promoters FAQs

You can upload an image to accompany your events' details page. You will find an upload image option in the top right corner of your 'edit event' form. Head over to "Manage My Events" to get started.

Keep in mind if you also upload a profile image (separate from your event), viewers will be able to see both your event photo and your main profile pic! Upload a main profile pic at the bottom of the Modify Profile form.

The ability to upload documents and applications is a Pro Member feature. For more information on Pro Membership, please go here. To become a Pro Member, go here.

To upload your application, go to "My Account" and look for the "My Applications" link across the gray toolbar. Click that, and then select "Upload Document". Add a title and description for your document. Keep in mind that when visitors go to download your application, they will be taken to a page with all of your uploaded documents listed, so make your title specific to that particular application (ie: if this is a vendor application for an event, list the name of the event in the title).

Next, choose your application file. This file needs to be available for upload on the computer or network you're attempting to upload from. We accept the following file formats: pdf, doc, docx, odt, txt. If your application is in a different format, please convert it before attempting to upload. There are many free document editors available to do so with. If you have previously uploaded documents or applications into your profile, and want to make multiple copies, click the "Choose From Uploaded Documents" documents, and select a file from there to use as your new uploaded document.

After your title and description are set, and your file is selected, click "Upload Document" to upload it. If you need to edit or remove documents after uploading them, go back under the My Applications tab, and select the appropriate action there.

Your applications are available to view & download from your profile and your event listings.

Seller questions

We scale your images down so it is not exactly possible to blow them up to a printable size for profit or personal use. Without the source image, in high resolution format, it is near impossible to recreate the image in a high enough quality to print it for display.

All artists who post their work on the web face this concern. Another option is to add a watermark over your image before uploading it.

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