The Refund Policy Showdown

December 2014

Hey there, promoters! Do you like space and spaceships? Are you following us on Twitter?? Next week, I'll be at NASA's Kennedy Space Center for the SpaceX Falcon launch. Keep up with us on Twitter for pictures and updates!

Offering refunds on shows can be a touchy subject among promoters. This month's article will discuss the ins and outs of show refunds.

Happy promoting!
Jackie
FNO Newsletter Editor


The Refund Policy Showdown

by Carrie Groves for The Crafts Report

Promoting events Refund policies. The very words are enough to instigate eye-rolling, heavy sighing and, occasionally, verbal boxing matches. In one corner stands the artist. He's over-applied to shows, and has laid out a huge amount of "due-on-application" money. Once he gets his acceptances back, he's going to lose hundreds of dollars in non-refundable booth fees for some of the shows he won't be able to do. But, without over-applying, he won't have enough shows. He wants his money back when he has to turn down acceptances in some of the fairs.

In the other corner stands the promoter. He's invested time and money finding the show location, printing his applications and mailing them, assembling the jury, and sending out acceptances. Once an artist fills a booth space, the promoter doesn't want that spot to be empty. And, he wants his time and labor costs covered.

Can there ever be a winner in this sparring match? Or can we at least come to some sort of acceptable compromise?

We posed this issue on the online forum for the National Association of Independent Artists (NAIA), an artist-run organization that focuses on issues regarding art and craft shows, asking artists and promoters to comment. Artists voiced various opinions, but everyone agreed that some sort of refund was appropriate and right. Only two show promoters responded, and both were committed to being "artist-friendly." No one came forth to justify -- or explain -- the practice of non-refundable booth fees.

In fact, a number of show promoters have made a concerted effort to honor their half of the monetary equation. For example, Carla Fox, a Portland, Ore., metalsmith, is the director of the 32-year-old show of the Lake Oswego Arts and Crafts Guild, and a management partner in two other shows; she says, "Never have any of these three shows asked for booth fees up front. It would be a bookkeeping nightmare to hold and sort, and return fees. There are always good and valid reasons for artists to not do a show after they've been accepted. If we can fill the spot, we always try to give the artist a reasonable refund of his booth fee."

Read more here!


Calls for Artists!

We now offer a Call for Artists Email Blast & Special Web Page! Connect with over 57,000 artists and crafters who currently receive the FestivalNet.com "Call For Artists" E-Blast every week. Plus get listed in our special Call For Artists, Web Page! To learn about this opportunity, click here.

To sign up for our Weekly Calls for Artists & Event Updates/Additions Newsletter, visit, Manage Your E-lists, in 'My account.'


Tell us why you love FestivalNet for a chance to Win $100 Smackers!

We are producing a new FestivalNet promo video and we want your help!

Create a video clip at your next festival and tell us why you Love FestivalNet.com. You might be featured in our promo video and you will have a chance to win cash and a free membership renewal! Our favorite submission will win $100, 2nd & 3rd place get $75 and $50. All top clips that make it into the promo video get a free renewal! Click here for more details and important guidelines: https://festivalnet.com/video_contest.html


Featured Festival

Hoggetowne Medieval Faire

Featured Musician

Mia Bergmann

Featured Artist

Trifles & Whimsy










National Event Services



FNO Advertising



Interested inFNO Advertising
or other ways to promote your event beyond the free listing? Learn more


Find Artists, Crafters, Food Vendors, Musicians & more in the FNO Festival Biz Directory.


Follow festivalnet on Twitter



Find Events
Select State/Prov.
Select Month
We're always looking for articles about working in the festival biz: tips, ideas, techniques, & resources. Send to: news@festivalnet.com and put "FNO Newsletter" in subject line.

To Manage Your E-Lists, Go Here.

Tell your friends about FNO

If you need your user name and password, email info@festivalnet.com for assistance. To ensure delivery of this newsletter, please add news@festivalnet.com to your email address book. Thank you!

Copyright © 2014 FESTIVAL NETWORK ONLINE All rights reserved.
Join our Free e-lists! FestivalNetCom
our terms: site - marketplace |  privacy policy |  contact us
© FestivalNet 2017
P.O. Box 18839 Asheville, NC 28814