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FAQ

Member FAQs

Export allows you to save the basic contact info from My List to a comma-separated values (csv) file. You can import your list to a spreadsheet, *contact manager or database. Generate mailing labels, run a mail merge or send a group email! Fields included: Show Dates, Main Email, Promoter Name, Show Name, Attendance, Promoter Mailing Address, Show Director Name, Main Phone, Show Location City & State.

*A contact manager is a database program that is used to manage a list of clients/customers/contacts. Try a Google search like this: "best contact manager programs"

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Pro Members can export the events in their "MyList" or custom List at 5 cents per record. Follow these steps to export your MyList:

A) First, have the events you want to export saved to your My List. Click on "View My List" to see how list. To delete events, click "Delete" at the bottom of each event summary.

B) When you're ready to export, click "Export My List." In the box that opens, select 'Save this file to disk' or 'Save to my computer' and click OK.

C) In the next box that opens, you will see the name of the export file, the file type, and where on your computer it will be saved. It is best to save the file to your desktop. Be sure that the file type is '.csv'. If it's not, use the drop-down arrow to change the file type to '.csv'.

D) Click "Save." The export file is now on your computer's hard drive (it might take a minute if your file has many events in it).

You may open this file directly from a spreadsheet program, or import the data into a contact manager or database program. The import command is usually under File > Import. Your software will usually ask you to choose the file type (.csv) and which fields you want imported where.

Please keep in mind that each time you export your My List, the entire list is exported -- not only new events you may have recently added to the list. To export just a few events, those must be the only events in your list.

The export is emailed to you after purchase and the download link is valid for 7 days and 5 download attempts.

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Once you have logged in and in your "My Account" area, simply click on the "Account Details" option.

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Member FAQs, Festival/Promoters FAQs


My Account is your control center. Access all member features from your My Account area. From here you can modify your profile & account details, manage your e-lists and access Pro search to find events.

Your Profile is your business page on FestivalNet for others to learn about what you do! (Having a profile is optional, you can choose to not display yours and/or opt out of the directory in your 'Modify Profile' area.) Also termed "EPK" (Electronic Press Kit), your profile is where you talk about your business; your bio, member categories, medium/materials, profile picture, and more. From Modify Profile you can change this information that is displayed on your site.

Your Site is the combination of Your Profile, Blogs, Gallery, Calendar, & Video.

Account Details contains all information about your FestivalNet account, including name, address, phone, & contacts.

Go to "manage my subscription" to manage your pro membership renewal and pick a shop plan.

Manage your payment method here.

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